gnarly0531 Posted February 1, 2022 Share Posted February 1, 2022 Just wanted to warn everyone to double check your account if you ever sign up for premium. Not only did Nexus continue to charge me after I canceled the monthly subscription, they also took it upon themselves to charge me twice in the month of January. Just wanted to let you all know so you can watch for such shady behaviors on your accounts as well. Link to comment Share on other sites More sharing options...
Pickysaurus Posted February 1, 2022 Share Posted February 1, 2022 (edited) Sorry to hear you're having issues. Please contact us via email ([email protected]) and we'll sort this for you. According to our records, you did cancel your subscription but re-activated it shortly after - this is why it renewed. I also do not see any evidence of a double payment, you were however charged for two renewals, again because it was not cancelled on your end. Please make sure to send any relevant payment references or invoices with your email and we'll get back to you as soon as we can. I've changed the thread title as based on the information I have available right now it's not really fair to be making such accusations. Thanks! Edited February 1, 2022 by Pickysaurus Clarified an issue with the double payment Link to comment Share on other sites More sharing options...
Dark0ne Posted February 1, 2022 Share Posted February 1, 2022 Since you have decided to publicly accuse us, here is our record of events that show nothing "shady" has happened at all and that you were charged what you signed up for.Paid for 1 month Premium Membership on the 1st of December 2021 at 04:06. It was set to expire on the 1st of January 2022.Cancelled the subscription at 04:07 so you would not have been charged again in January.Reconfirmed the 1 month Premium Membership subscription on the 1st of December at 04:09. We cannot do this for you, you have to specifically choose to do this by pressing buttons on the Premium payment page.You did not cancel this subscription.You were charged again on the 1st of January 2022 and the 1st of February 2022. Each time adding one month to your Premium Membership meaning it now expires in March 2022.Cancelled the second subscription at 15:51 on the 1st of February (and will not be charged again)Nothing untoward has been done, and nothing has been done that you did not do yourself. Link to comment Share on other sites More sharing options...
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