Subscription still not activated... waiting several hours... Money totally wasted...

[TazX14]

Decided to upgrade to premium access so that I could more easily install and setup Nolvus... I am now unable to enter my details from my free account access to begin the download... Tried contacting Customer Support and nothing... Essentially, money is gone, account seems to be useless, and downloads I expected to get done this evening are gone with the wind... I have requested they delete my cc information since it seems to be a fraudulent charge at this point... will update as I learn more...

[showler]

You are Premium, so clearly it worked.

 

If you are having problems in Vortex, did you log out and back in again in Vortex itself?

[TazX14]

Logged out, logged in, changed password... still nothing working... Yes it says PREMIUM on my account... but aside from that I've received no benefits... Also, no support as of yet... would be nice to be able to contact support outside of email, espeically if I'm paying monthly for it...

[showler]

Yeah, if you think you're paying for 24 hour a day support you should probably get a refund. That's not what Premium is about.

 

I mean, it's currently 3 o'clock in the morning where Black Tree is headquartered. Probably going to have to wait for daylight to get a response from staff.

[TazX14]

So by that standard, essentially every company charging you $8 a month should only offer you 8 hour single timezone customer support? If they're going to charge the prices they charge, the expectation is there regardless... so yes, I have requested a refund, and if not, it's a simple chargeback... It's their responsibility, and thus their reputation on the line should they fail to offer adequate customer support...

[showler]

It's a modding website. Not mission critical. Their support is more than adequate.

[Guest deleted34304850]

So by that standard, essentially every company charging you $8 a month should only offer you 8 hour single timezone customer support? If they're going to charge the prices they charge, the expectation is there regardless... so yes, I have requested a refund, and if not, it's a simple chargeback... It's their responsibility, and thus their reputation on the line should they fail to offer adequate customer support...

that smells like buyers remorse.

[Pickysaurus]

What problem were you having exactly? Did you speeds not increase (there's a pinned post about how to troubleshoot that)? Are you downloading collections but getting the free experience (this is known issue which can fixed by logging out of Vortex and back in)?

 

On the second point, the current Vortex 1.9 beta includes some improvements which should allow the Premium upgrade to appear in the app a lot faster.