Vortex Downloads incredibly slow.

[Davo0411]

I'm averaging sub 300kb/s downloads with vortex at best, often sits at 0kb/s for a couple minutes then bounces around >50kb/s. Takes 30+ mins to download anything over 10mb. Only started happening recently (around when i cancelled premium subscription).

Any help would be greatly appreciated, and I am really not looking to resubscribe to premium unfortunately as the free downloads is usually just fine. It also is incredibly slow downloading via chrome, so its not exclusively a vortex issue.

Country: Australia

Internet Service Provider (ISP): Telstra

CDN Test: 0.0MB/s

Average Download Speed (non-Nexus downloads): 5-10MB/s

Download Tests:

• Worldwide - Premium CDN: 3.4MB/s (Best)

• EU - Amsterdam: 0.3MB/s (Low)

• US - Los Angeles: 0.3MB/s (Low)

• US - Chicago: 0.2MB/s (Low)

• US - Miami: 0.2MB/s (Low)

• EU - Prague: 0.1MB/s (Low)

Download links:

• Large File Download: Failed

• Small File Download: Failed

TraceRoute Results:

Tracing route to files.nexus-cdn.com [89.187.185.168]
over a maximum of 30 hops:
 
  1     1 ms     2 ms    <1 ms  mygateway [192.168.0.1] 
  2    10 ms    10 ms    12 ms  49.2.80.1 
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    37 ms    30 ms    27 ms  bla1-hu0-5-0.ig.optusnet.com.au [211.29.126.226] 
  7   182 ms   182 ms   185 ms  203.208.192.33 
  8   181 ms   180 ms   180 ms  203.208.172.234 
  9   183 ms   183 ms   182 ms  te-0-8-0-2-7-pe02.529bryant.ca.ibone.comcast.net [75.149.231.241] 
 10   181 ms   182 ms   187 ms  be-3402-cs04.sunnyvale.ca.ibone.comcast.net [96.110.41.221] 
 11   182 ms   181 ms   181 ms  be-1412-cr12.sunnyvale.ca.ibone.comcast.net [96.110.46.42] 
 12   182 ms   191 ms   182 ms  be-301-cr12.9greatoaks.ca.ibone.comcast.net [96.110.37.170] 
 13   181 ms   180 ms   181 ms  be-1212-cs02.9greatoaks.ca.ibone.comcast.net [68.86.166.145] 
 14   182 ms   181 ms   183 ms  be-1211-cr11.9greatoaks.ca.ibone.comcast.net [68.86.166.142] 
 15   206 ms   190 ms   191 ms  be-303-cr11.losangeles.ca.ibone.comcast.net [96.110.36.153] 
 16   204 ms   190 ms   190 ms  be-1311-cs03.losangeles.ca.ibone.comcast.net [96.110.45.177] 
 17   195 ms   189 ms   197 ms  be-2311-pe11.losangeles.ca.ibone.comcast.net [96.110.33.10] 
 18   206 ms   206 ms   195 ms  66.208.216.74 
 19   204 ms   205 ms   201 ms  vl223.lax-cs2-dist-2.cdn77.com [138.199.0.91] 
 20   190 ms   196 ms   204 ms  unn-89-187-185-168.cdn77.com [89.187.185.168] 
 
Trace complete.

Download tests generated by Vortex

I'm averaging sub 300kb/s downloads with vortex at best, often sits at 0kb/s for a couple minutes then bounces around >50kb/s. Takes 30+ mins to download anything over 10mb. Only started happening recently (around when i cancelled premium subscription).

Edited October 1, 2023 by Davo0411

[Davo0411]

bump?

[showler]

Have you tried a VPN?

[Pickysaurus]

I've hidden three comments where other users tried to hijack your thread with their own issues.

 

Your results show a problem across the board for connectivity but the CDN is downloading above 3MB/s so there's no limits being applied on our side.

 

If you look through this forum you'll see Telstra in Australia is a frequent problem due to the way they shape/manage the traffic to our website. My best suggestion is to report a fault to your ISP and see if they can improve the routing.