ilgincnclk Posted June 14 Share Posted June 14 Hello, I am getting whitescreen crashes every 30 seconds while trying to download a Witcher 3 mod collection. The only reason I bought the premium was to download that collection and I emailed the support about this and wanted a refund but instead they directed me to this thread. I tried some fixes mentioned in the whitescreen crash thread but nothing works. I would like a refund for the premium subscription. -My vortex version is 1.11.7 -I am trying to mod Witcher 3 from Steam -I am trying to use this collection: https://next.nexusmods.com/witcher3/collections/z5tjm8 -This is probably not caused by the mods but I Link to comment Share on other sites More sharing options...
Pickysaurus Posted June 14 Share Posted June 14 Can you provide a screenshot of what you mean? For refunds, please send the refund request to [email protected] - however, depending on how many mods you've downloaded at Premium speeds you may not be eligible for a refund. Link to comment Share on other sites More sharing options...
ilgincnclk Posted June 15 Author Share Posted June 15 There is not much to take a screenshot and I don't want to try to download them again, what happens is when downloading the mods there is a whitescreen and the vortex restarts and there is a bunch of messages about the crash in the top right notification tab, this happens every 30 seconds. Link to comment Share on other sites More sharing options...
ilgincnclk Posted June 15 Author Share Posted June 15 I tried to download again and took the screenshot, I keep getting "Vortex restarted after a crash, sorry about that." or some other crash notification if I try to resume downloading the collection. And what do you mean I may not be eligible for a refund, I literally can't use the service that I paid for, I don't see anything about it in the Terms. I only want a refund now, don't want to try modding anymore, I mailed them about it and its been the third mail that I have sent so far. Link to comment Share on other sites More sharing options...
Rhonail Posted June 16 Share Posted June 16 Same here with Fallout 4 collection A Story Wealth Link to comment Share on other sites More sharing options...
Arneercool Posted June 17 Share Posted June 17 Same. Whitescreen crash, then a lot of messages. I have tried reinstalling vortex and updating .net. Worked fine until last night Link to comment Share on other sites More sharing options...
ilgincnclk Posted June 17 Author Share Posted June 17 What kind of a support is this, I mailed the them and they say there is a 20 mod download limit for refunding. I can't use their service and they say there is a limit. Thats scamming right there. Link to comment Share on other sites More sharing options...
Arneercool Posted June 18 Share Posted June 18 On 6/16/2024 at 8:08 AM, Rhonail said: Same here with Fallout 4 collection A Story Wealth You found a fix? I feel like i tried everything and searched far and wide for a solution Link to comment Share on other sites More sharing options...
noblealpha117 Posted Saturday at 10:47 PM Share Posted Saturday at 10:47 PM (edited) same problem here with a skyrim collection The only thing I've been able to find is that limiting my download bandwidth to 20 mb massively increases the time between crashes. Edited Saturday at 11:11 PM by noblealpha117 Link to comment Share on other sites More sharing options...
dewayne3478 Posted Saturday at 11:53 PM Share Posted Saturday at 11:53 PM I think vortex servers are issues Im getting timeout checking mods for updates Link to comment Share on other sites More sharing options...
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