Whitescreen crash

[ilgincnclk]

Hello, I am getting whitescreen crashes every 30 seconds while trying to download a Witcher 3 mod collection. The only reason I bought the premium was to download that collection and I emailed the support about this and wanted a refund but instead they directed me to this thread. I tried some fixes mentioned in the whitescreen crash thread but nothing works. I would like a refund for the premium subscription.

-My vortex version is 1.11.7

-I am trying to mod Witcher 3 from Steam

-I am trying to use this collection: https://next.nexusmods.com/witcher3/collections/z5tjm8

-This is probably not caused by the mods but idk

 

[Pickysaurus]

Can you provide a screenshot of what you mean?

For refunds, please send the refund request to [email protected] - however, depending on how many mods you've downloaded at Premium speeds you may not be eligible for a refund. 

[ilgincnclk]

There is not much to take a screenshot and I don't want to try to download them again, what happens is when downloading the mods there is a whitescreen and the vortex restarts and there is a bunch of messages about the crash in the top right notification tab, this happens every 30 seconds.

[ilgincnclk]

I tried to download again and took the screenshot, I keep getting "Vortex restarted after a crash, sorry about that." or some other crash notification if I try to resume downloading the collection. And what do you mean I may not be eligible for a refund, I literally can't use the service that I paid for, I don't see anything about it in the Terms. I only want a refund now, don't want to try modding anymore, I mailed them about it and its been the third mail that I have sent so far.

[Rhonail]

Same here with Fallout 4 collection A Story Wealth

[Arneercool]

Same. Whitescreen crash, then a lot of messages. I have tried reinstalling vortex and updating .net.

Worked fine until last night

[ilgincnclk]

What kind of a support is this, I mailed them and they say there is a 20 mod download limit for refunding. I can't use their service and they say there is a limit. Thats scamming right there.

 

[Arneercool]

On 6/16/2024 at 8:08 AM, Rhonail said:

Same here with Fallout 4 collection A Story Wealth

You found a fix? I feel like i tried everything and searched far and wide for a solution

[noblealpha117]

same problem here with a skyrim collection

The only thing I've been able to find is that limiting my download bandwidth to 20 mb massively increases the time between crashes.

Edited June 22 by noblealpha117

[dewayne3478]

I think vortex servers are issues Im getting timeout checking mods for updates