Mod Browsing Overhaul Discussion

[Bisaster]

I do not understand how something left it's Beta phase with less functionality/options than the thing it's getting updated from, guess Nexus is joining the modern gaming circle that it usually fixes. Even what's there is worse than it's predecessor, the site is slower functionally and as an experience as well, and the less I think about the new search bar the better, it's a damn travesty. Subjectively it looks much worse in every way, incredibly soulless. Any small pro that came out of this is so overshadowed by the cons that it's not even funny anymore. The money spent on this could have gone into a bonfire and it would have been money better spent, at least it would have given somebody some warmth.

Nexus is a monopoly on the level of Youtube in it's niche, so I am incredibly unsurprised that monopolies are gonna monopoly, except Valve but they're an exception to the rule. Considering the Nexus track record in the last few years I can even say that the response to this was very much expected even. I wish some other site would rise up to the challenge and at least eat some of the market share but most modding apps being linked into Nexus one way or another make that an uphill battle. Best we can hope for is a legacy mode but considering the down right malicious response to some criticism, I expect this is some nepo babies pet project that needs to exist and be seen, so low chances even for that.

This is, I think, my first post in these forums in the 15 years of this account, hopefully I can avoid having to rant/post in the forums for another 15 years after this, one way or another.

Edit: Apparently I made another post at some point that doesn't actually exist, neat.

Edited 21 hours ago by Bisaster

[VaultSavior]

8 minutes ago, WndMll said:

Really not a fan of the condescending "We disagree and aren't at this time looking for further input from UX professionals" portion

Yeah, I saw your interaction and was so disgusted with the response from Nexus that I copied and pasted it here for everyone to see (with usernames removed for privacy). That is a SHAMEFUL way to respond to genuine critical commentary from a user of one's website. You had VALID complaints and Nexus decided to dunk on you instead of actually bothering to improve their poor decisionmaking.

[urah1985]

Just now, WndMll said:

Y'know, I've been holding it back the WHOLE time, but I'm just gonna say it. Iluviel should be fired. Absolute pisspoor managing of the situation. Silence is preferable rather than "we're not looking for ARMCHAIR web designers so tell US what to do! We DISAGREE your opinion is doodoofart! *nerd snort*

 

Okay maybe what I said is too far but you guys know what I'm getting at. Call me a martyr if he comes back and rips me limb from limb for saying that. 

TBH it seems, that Iluviel is on some kind of crusade against us all. The amount of valid feedback that he dismissed is just staggering. And to make it even weirder, he first asks for feedback, only to then act on the principle of "you can talk as much as you want, but it won't change anything, because we know everything better". Is it me or is this looks like hypocrisy?

[FleetingFinch]

Tons of wasted space, old layout was less convoluted to navigate, new layout isn't visually stimulating, bring back comment search

[WndMll]

Just now, urah1985 said:

TBH it seems, that Iluviel is on some kind of crusade against us all. The amount of valid feedback that he dismissed is just staggering. And to make it even weirder, he first asks for feedback, only to then act on the principle of "you can talk as much as you want, but it won't change anything, because we know everything better". Is it me or is this looks like hypocrisy?

It doesn't look like hypocrisy, it IS hypocrisy. If my job was support and I told someone "yeah you can give us some feedback" and then after their feedback I replied with "shut up, I'm not looking for your "professional" feedback!" I would be fired and rightfully so.

[VaultSavior]

1 minute ago, urah1985 said:

TBH it seems, that Iluviel is on some kind of crusade against us all. The amount of valid feedback that he dismissed is just staggering. And to make it even weirder, he first asks for feedback, only to then act on the principle of "you can talk as much as you want, but it won't change anything, because we know everything better". Is it me or is this looks like hypocrisy?

 

Iluviel doesn't understand how to speak to human beings or how to provide customer service, apparently. I've worked alongside and purchased from fast food workers, Starbucks baristas, Walmart employees, etc that can run circles around Iluviel's laughable customer punishment oops I mean customer service. The response I copied and pasted from this Nexus team member is REPULSIVE--coming from a years long paying customer. Anyone on Earth could have done an infinitely better job interacting with the consumer with both eyes closed and two earplugs in.

[kat1004]

Copy-pasting my feedback from the Discord to this forum because then maybe it'll be cared about by the site.

Quote

To be completely frank, this new UI is a horrible change and the stock response of "We disagree and aren't at this time looking for further input from UX professionals" to the users who are stating that it actively harms the user experience feels very... shallow.

Even with nuking the Collections stuff through an adblocker, I still have to scroll down much further to see new mods than I did on the old page.

The new search triggers severe anxiety for me, and while that's more of a personal issue, the fact that it takes up the entire screen when people may be using a mod page to figure out what they're searching for is not a personal issue. You practically have to duplicate the window just to do a search without being obstructed by the "wonderful" new search system.

The font for the game and mod titles feels like a bland placeholder.

UI elements take up far more room than they should.

And when every user who gives feedback is either being ignored or being (what feels like mockingly) told that you guys aren't looking for feedback from "UX professionals", it really just feels like the user experience doesn't matter anymore.

By the way, I don't think anyone appreciates being snidely called a "UX professional" when they're just trying to give feedback on how the new site changes actively and negatively affect their user experience. And I don't think that's a good look for staff members.

[SynthetiXxX]

1 hour ago, toostruus said:

Hmm. This is only ten minutes up. Maybe listen for once to Nexus Members?

 

Gentlemen and Gentleladies, the original post does not provide any context as to when and where this poll was hosted and is heavily cropped. While it's natural to assume it was hosted on the Nexus discord server, there is no direct evidence provided that it was.

Please, everyone take a breather and try to remain civil. Spreading misinformation, outright lies, and/or slander toward Nexus and/or it's staff encourages more unruly behavior and ultimately wastes everyone's time at best, or your complete removal (ban) from the site if severe enough.

 

Edit for clarification instead of a double post: By all means do what you want and what you will, I'm in no position of relevancy. I just want to encourage meaningful discussion and I would hate to see folk be punished for any reason regarding this thread.

[CobaltCakes]

6 minutes ago, VaultSavior said:

 

Iluviel doesn't understand how to speak to human beings or how to provide customer service, apparently. I've worked alongside and purchased from fast food workers, Starbucks baristas, Walmart employees, etc that can run circles around Iluviel's laughable customer punishment oops I mean customer service. The response I copied and pasted from this Nexus team member is REPULSIVE--coming from a years long paying customer. Anyone on Earth could have done an infinitely better job interacting with the consumer with both eyes closed and two earplugs in.

I second this- I've had years in customer service and retail under my belt, and if i spoke to single upset customer the way Iluviel responded to like dozens of people.. i would have been fired on the spot. Hell, I saw co-workers get fired for LESS then that. It is not how you speak to people who are paying for and supporting the service you provide. Doesn't matter if you specifically think they've a right to be upset or not.

Actually distressing and depressing to see, as is the absolute radio silence on this post from any of the team.
I'm not saying they should be fired, but it is truly unfair to the user base to treat them that way

Edited 20 hours ago by CobaltCakes

[Miriandandes]

I had no idea this was coming, and I don't like the change. It has been good and familiar for a very long time. Please add an option for users to switch back to the old style, as is common and expected when websites go through a big visual change.