entropicthinking Posted November 5, 2015 Share Posted November 5, 2015 so last month i payed for premium membership and never received it and no one has answered my email or support requests. a little help would be appreciated. Link to comment Share on other sites More sharing options...
Rabbit1251 Posted November 5, 2015 Share Posted November 5, 2015 Did you log out of your account and log back in again? Rabbit Link to comment Share on other sites More sharing options...
Oubliette Posted November 5, 2015 Share Posted November 5, 2015 How did you send your support request? With the Contact Us button or through PM? Link to comment Share on other sites More sharing options...
Dark0ne Posted November 5, 2015 Share Posted November 5, 2015 I'm very sorry, I've been quite slow recently and I'm about 5 days behind on the support tickets at the moment. I moved out of my house on Monday while some work is being done so things are a little in the air at the moment, for me. Will try and get up-to-date by the week's end. Anyone having issues with Premium and still waiting will be compensated with extra time accordingly. Apologies again. Link to comment Share on other sites More sharing options...
DirgeofEntropy Posted November 6, 2015 Share Posted November 6, 2015 No worries. apreciate the info. also my purchase info like the invoice and payments and support request are now all empty. Link to comment Share on other sites More sharing options...
DrakeTheDragon Posted November 6, 2015 Share Posted November 6, 2015 No worries. apreciate the info. also my purchase info like the invoice and payments and support request are now all empty.Are you sure? It looks rather like you're on an entirely different account now, so it's only natural this one can't see any internals of the previous one. And while we're at it, you need to request closure of one of them a.s.a.p., as you're only allowed to have 1 single account active at any time. Link to comment Share on other sites More sharing options...
entropicthinking Posted November 6, 2015 Author Share Posted November 6, 2015 ah i see i didnt even realize that i had two accounts with saved logins. my apologies. and hte other account does have my premium membership sorry for the confusion. how do i request closure of the other accout Link to comment Share on other sites More sharing options...
DrakeTheDragon Posted November 6, 2015 Share Posted November 6, 2015 Either request it from the account that's to be closed by posting with it inside the Account Closure Requests topic found on top in the stickies of this very section,or if you're already in contact with another member of staff taking care of other issues for you, they can do it as well. Just be careful not to request the wrong one to be closed. Link to comment Share on other sites More sharing options...
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