computerman12345 Posted October 9, 2016 Share Posted October 9, 2016 Hey, I love you guys, so I'm not begging for a refund or anything. But I logged into the forums, bought the premium, and never got it. This was a couple weeks ago. The money's been deducted and I still don't have the flair, or more importantly, the bandwidth. Can you look into it? Thanks. Link to comment Share on other sites More sharing options...
Deleted1205226User Posted October 9, 2016 Share Posted October 9, 2016 At the bottom of this page there's a "contact us" link, I suggest to use it for quick resolution of your problem. Link to comment Share on other sites More sharing options...
Rabbit1251 Posted October 9, 2016 Share Posted October 9, 2016 Were you logged in at the time of purchase? After purchase did you receive an email confirmation of the sale? After confirmation did you log out of your account and log back in again to the Nexus? The Rabbit Link to comment Share on other sites More sharing options...
computerman12345 Posted October 9, 2016 Author Share Posted October 9, 2016 Were you logged in at the time of purchase? After purchase did you receive an email confirmation of the sale? After confirmation did you log out of your account and log back in again to the Nexus? The RabbitI should have been. I started the downloads, noticed the 1Mbps cap, and went to rebuy it. I only received the Paypal-money-sent email. Nothing from Nexus. I'll relog now... Link to comment Share on other sites More sharing options...
computerman12345 Posted October 9, 2016 Author Share Posted October 9, 2016 Were you logged in at the time of purchase? After purchase did you receive an email confirmation of the sale? After confirmation did you log out of your account and log back in again to the Nexus? The RabbitI should have been. I started the downloads, noticed the 1Mbps cap, and went to rebuy it. I only received the Paypal-money-sent email. Nothing from Nexus. I'll relog now... No dice. I'll try the "Contact Us" at the bottom. Link to comment Share on other sites More sharing options...
Dark0ne Posted October 9, 2016 Share Posted October 9, 2016 Got the support ticket. I'll close this thread now and handle it in private, as I'll need private details in order to look up the payment which shouldn't be shared in public. Link to comment Share on other sites More sharing options...
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