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NerevarII

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  • 2 weeks later...

Same here :( Wont let me buy the nexus premium, did something break? Im in the USA as well.

 

I get the same error: "There was a problem with your payment. Please try again."

 

I know i've entered in all information correctly and there's nothing wrong with my card, I tried five times, its not user error I swear lol.

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Hi there,


I'm sorry to hear you're having problems using your card on the site. Unfortunately this happens on rare occasions and we've yet to find a reason for it.


People who've had this issue in the past have reported two "fixes". The first is to pay via our Pay Pal option (simply select "Pay Pal - Non-recurring payment" from the drop-down menu) and the second is to use a different card. The process is very similar and the price is the same. All the people who've had this issue who've used the Pay Pal option have reported successes in paying with the same card that was giving issues on the site.


While I do not know the true cause of this issue, I believe it's to do with the fact we're a UK-based company. If you're not used to buying much online and/or from abroad then your bank might be preventing the payment from going through as they think it's fraudulent.


I apologise for this inconvenience. Sadly, there isn't anything more I can do about it.


Thank you for considering supporting us.

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Still a no go, ill have to ask my bank tomorrow, really annoying! >.< lol

When I use my paypal account logged in, it says processing when I click add, but then stops and goes back to the same screen with no error. When I use the paypal option as guest, it says the card was rejected.

 

Well.. ill try again tomorrow after I talk to the bank. Thanks for the tip anyhow.

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Well I tried again, what a PITA.... per bank request, Ive added all sorts of extra security crap to my card in attempt to gain approval, double authentication etc, I also verified my card with Paypal, and still... declined when I submit your cart lol... calling my bank again tomorrow to see what the issue is.

Edited by macrocosm144
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  • 3 years later...
  • 1 year later...
Considering the original post is from 2017 and we don't even use the same payment system as that long ago, it's safe to conclude your issue is not related. Please create a new thread providing more details on the issue. Most issues with payments are either caused by browser add-ons or some kind of problem between your bank and our payment processor.
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