NerevarII Posted January 8, 2017 Share Posted January 8, 2017 Why does this keep happening? I just went to my bank today and everything seemed okay. I tried using my debit card, and I live in the USA, if that helps. I was trying to donate to user Ashes2Asherz a premium membership. Link to comment Share on other sites More sharing options...
macrocosm144 Posted January 21, 2017 Share Posted January 21, 2017 Same here :( Wont let me buy the nexus premium, did something break? Im in the USA as well. I get the same error: "There was a problem with your payment. Please try again." I know i've entered in all information correctly and there's nothing wrong with my card, I tried five times, its not user error I swear lol. Link to comment Share on other sites More sharing options...
Dark0ne Posted January 21, 2017 Share Posted January 21, 2017 Hi there, I'm sorry to hear you're having problems using your card on the site. Unfortunately this happens on rare occasions and we've yet to find a reason for it. People who've had this issue in the past have reported two "fixes". The first is to pay via our Pay Pal option (simply select "Pay Pal - Non-recurring payment" from the drop-down menu) and the second is to use a different card. The process is very similar and the price is the same. All the people who've had this issue who've used the Pay Pal option have reported successes in paying with the same card that was giving issues on the site. While I do not know the true cause of this issue, I believe it's to do with the fact we're a UK-based company. If you're not used to buying much online and/or from abroad then your bank might be preventing the payment from going through as they think it's fraudulent. I apologise for this inconvenience. Sadly, there isn't anything more I can do about it. Thank you for considering supporting us. Link to comment Share on other sites More sharing options...
macrocosm144 Posted January 23, 2017 Share Posted January 23, 2017 sweet, thanks for the tip i will try the paypal option. Link to comment Share on other sites More sharing options...
macrocosm144 Posted January 23, 2017 Share Posted January 23, 2017 Still a no go, ill have to ask my bank tomorrow, really annoying! >.< lolWhen I use my paypal account logged in, it says processing when I click add, but then stops and goes back to the same screen with no error. When I use the paypal option as guest, it says the card was rejected. Well.. ill try again tomorrow after I talk to the bank. Thanks for the tip anyhow. Link to comment Share on other sites More sharing options...
macrocosm144 Posted January 24, 2017 Share Posted January 24, 2017 (edited) Well I tried again, what a PITA.... per bank request, Ive added all sorts of extra security crap to my card in attempt to gain approval, double authentication etc, I also verified my card with Paypal, and still... declined when I submit your cart lol... calling my bank again tomorrow to see what the issue is. Edited January 24, 2017 by macrocosm144 Link to comment Share on other sites More sharing options...
Dark0ne Posted January 24, 2017 Share Posted January 24, 2017 I'm sorry you're having so many issues :( Link to comment Share on other sites More sharing options...
Orion3olger Posted August 12, 2020 Share Posted August 12, 2020 Didi sombody manage to find a way? I've already called the card company, in my case. They say everything is alright, and that it was a communication failure between store and card company. Is itt possible that it happens due to some maintenence? Thx Link to comment Share on other sites More sharing options...
Briankachelman Posted October 28, 2021 Share Posted October 28, 2021 I am having issues with both PayPal and using my debit card. What gives??? It is 2021 and I see that this issue is years old!!! Link to comment Share on other sites More sharing options...
Pickysaurus Posted October 28, 2021 Share Posted October 28, 2021 Considering the original post is from 2017 and we don't even use the same payment system as that long ago, it's safe to conclude your issue is not related. Please create a new thread providing more details on the issue. Most issues with payments are either caused by browser add-ons or some kind of problem between your bank and our payment processor. Link to comment Share on other sites More sharing options...
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