Deleted62360026User Posted December 29, 2018 Share Posted December 29, 2018 Hi, I recently purchased a 1 month premium membership. Still, my download speed is capped at 1MB/s. Link to comment Share on other sites More sharing options...
Dark0ne Posted December 29, 2018 Share Posted December 29, 2018 Hello, Does Vortex still say you are being capped within the software? If so, please logout of Vortex and the site then log back in again. Did you have downloads running before you upgraded to Premium that are still running now? If so, unfortunately, you will need to cancel those downloads and restart them. The normal servers and Premium servers use different services, which means you can't change from normal download speed to Premium download speed half way through a download. Or let them continue until they finish, but they'll remain at a maximum of 1MB/sec. If Vortex does not say you are being capped and you are starting new downloads after buying Premium that are still at 1MB/sec, unfortunately that's not us capping your download speed, that's your actual download speed from our servers. Link to comment Share on other sites More sharing options...
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