3Ten Posted January 19, 2020 Share Posted January 19, 2020 Whenever i try to buy the 1 month plan premium it redirects me to this site and gives me this message You must select at least one package to purchase Need Help?Our help documentation I know for certain that i selected the 1 month plan, but if i try to buy any of the other plans, it goes straight to payment, with no error message.Is this just for me or is it like this for everyone? Link to comment Share on other sites More sharing options...
Pickysaurus Posted January 19, 2020 Share Posted January 19, 2020 Hey Sigge310, We're aware of the issue and there is a workaround here : https://forums.nexusmods.com/index.php?/topic/8254253-cant-buy-premium-you-must-select-at-least-one-package-to-purchase-but-i-have/ At the moment we've not been able to track down exactly what causes this, but it may be something in the forum code which we can't fix properly until we move to a new payment system. Link to comment Share on other sites More sharing options...
3Ten Posted January 19, 2020 Author Share Posted January 19, 2020 Alright thank you! Link to comment Share on other sites More sharing options...
jplayer01 Posted April 4, 2020 Share Posted April 4, 2020 So I encountered this issue and while doing the workaround on my PC, I noticed that I had an open invoice for a lapsed 1 month subscription from a year ago. I canceled that invoice, then tried to subscribe to a 1 month, it gave me an error that a subscription already exists. After some futzing around, I restored the previous invoice and could easily resubscribe it (which I guess I could've done before, but I was being stubborn). Could it be people are encountering the issue because they had a lapsed 1 month subscription and it's mucking up your system somehow? And since 1 month subs are probably the most common, nobody with a lapsed 6+ month sub has encountered the bug yet. Link to comment Share on other sites More sharing options...
Pickysaurus Posted April 5, 2020 Share Posted April 5, 2020 That's pretty much exactly what the problem is, we have a pinned post about it here :https://forums.nexusmods.com/index.php?/topic/8359768-investigation-supporters-cannot-purchase-1-month-premium/ Link to comment Share on other sites More sharing options...
Frozenwolf00 Posted September 21, 2020 Share Posted September 21, 2020 I tried it from my phone and it informed me that I have 'already bought this package but it might be up for renewal'. So I went back to my PC, and found my purchase history. Clicked renew on it, and it allowed me to buy the 1 month again from there. Link to comment Share on other sites More sharing options...
blung2502 Posted April 27, 2021 Share Posted April 27, 2021 (edited) This problem has persisted for over a year now and somehow no one has managed to figure out how to fix it? Edited April 27, 2021 by blung2502 Link to comment Share on other sites More sharing options...
Pickysaurus Posted April 27, 2021 Share Posted April 27, 2021 This problem has persisted for over a year now and somehow no one has managed to figure out how to fix it? Sadly, it just can't be fixed in the current system. The good news is, we're working on a brand new membership system that should be ready later in the year which is considerably more streamlined and has been custom built so we'll be able to more easily fix any potential issues. Link to comment Share on other sites More sharing options...
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