The Denver server does seem to be having issues for a few people, and you're not the only one(s). The irony is I live in the UK and I download at 700kb/sec from the Denver server with Google Chrome, with no download manager, and 1300kb/sec with NMM and 4 threads. My max speed is 1700kb/sec, so not bad for a server, what, 5,000 miles away?
Here's the blurb that I send to Premium Members who are having issues with specific servers in the network:
Your download speed can be affected by a number of issues, including your distance from the servers, your ISP's particular connection to the file servers and many local variables. As a Premium Member several new options are opened up to you both within NMM and when manually downloading outside of NMM:
- Your download speed cap of 1024kb/sec is removed allowing you, if possible, to download faster
- You can now download using multiple "threads". In NMM this setting can be found under Settings -> Download Options. Threads are basically multiple connections to the server from the same file. Say, for example, your maximum connection download speed is 4MB/sec but you can only download files from our servers at 1MB/sec. With downloading threading using 4 threads you'll download a file at 4x1MB/sec, or 4MB/sec. Handy! This also works if you're using a download manager like DownThemAll!
- You can now download from Premium-only servers. There is an additional option in NMM under Settings -> Download Options to choose whether to only use Premium servers or all servers. A special note here; Premium-only servers might NOT be the fastest servers for your connection. We offer Premium-only servers for those times (like Sundays) when the normal file servers might be really busy, and ergo, slower than normal. But it's very possible that a normal server is faster for you, so do some testing on your end and if the Premium-only servers are indeed slower just don't download from them.
- On-top of this ensure that you're downloading from locations near to you. Once again you can alter this setting in Settings -> Download Options. If the area closest to you isn't working for you, try another area. It's possible, through some magic of the internet, somewhere a bit further away might actually be faster for you.
I hope this helps you and that you understand that Premium Membership doesn't just offer you the advantage of Premium-only download servers but actually a number of important bonus features over normal members.
Thank you for your support.
I received a rather rude response to that message yesterday from a Premium Member saying I wasn't answering the question of why the Denver server was slow for them, not quite sure why, but I didn't appreciate it.
The situation is thus: if you are getting slow speeds on the Denver servers but faster speeds on other servers, is there really a problem? 2.7MB/sec from the San Jose servers, for example, is 2.5 times faster than what you could get on a non-Premium connection due to the 1024kb/sec cap. We have 12 file servers for this exact reason. Some servers are going to be slow for you and some are going to be fast. When you find a fast one, stick to it
Now, if you have a problem with speeds on ALL the file servers then yes, that's a legitimate concern and I'd like to hear from you.