BaconOverlord2 Posted July 10, 2021 Share Posted July 10, 2021 I've sent multiple emails about getting my account unlocked from 2FA (something I don't remember even setting up) to both the support email and even on the patreon. No answer, no acknowledgement, no "we'll be with you shortly" email... nothing. My account has been in good standing for 10+ years and I've been a donator for the last half of it. Can I maybe get someone to answer those emails? Thanks.... Link to comment Share on other sites More sharing options...
iXenite Posted July 10, 2021 Share Posted July 10, 2021 I hope you didn't create a second account just to post this. Link to comment Share on other sites More sharing options...
Guest deleted34304850 Posted July 10, 2021 Share Posted July 10, 2021 10 years and you're not aware that they don't work weekends? Link to comment Share on other sites More sharing options...
Pickysaurus Posted July 10, 2021 Share Posted July 10, 2021 If you didn't even get an automated reply then one of two things has happened: 1. You're contacting the wrong email, use [email protected]2. You email provider is blocking messages from us, meaning any reply we sent will either be marked as spam or blocked entirely. Link to comment Share on other sites More sharing options...
BaconOverlord2 Posted July 11, 2021 Author Share Posted July 11, 2021 If you didn't even get an automated reply then one of two things has happened: 1. You're contacting the wrong email, use [email protected]2. You email provider is blocking messages from us, meaning any reply we sent will either be marked as spam or blocked entirely. Nope, that's the email I used all three times. Emails from nexus aren't blocked. Thanks for the response though. Link to comment Share on other sites More sharing options...
BaconOverlord2 Posted July 11, 2021 Author Share Posted July 11, 2021 (edited) I hope you didn't create a second account just to post this. So, you posted just to be rude? 10 years and you're not aware that they don't work weekends? No, But why would that matter? Since you decided to be rude, let's dissect that, shall we? You know wayyyy back up at the top where I specifically stated I've sent multiple emails? I posted that on a Saturday morning. Let's do some simple math, shall we? What's the day before Saturday when at least one of those emails would have been sent? You can just shout out the answer when you know it. It's... FRIDAY! Good job. Now, what's Friday NOT PART OF? The weekend! You're doing great! See? I can be rude too. There's no need for that from either of you. Edited July 11, 2021 by BaconOverlord2 Link to comment Share on other sites More sharing options...
showler Posted July 11, 2021 Share Posted July 11, 2021 I hope you didn't create a second account just to post this. So, you posted just to be rude? They probably posted that because creating a second account is a violation of the TOS. Even if you have problems with your first. I'd guess they were intending on giving you a heads up so you don't have problems, although it wasn't a very informative warning. Link to comment Share on other sites More sharing options...
Guest deleted34304850 Posted July 11, 2021 Share Posted July 11, 2021 I hope you didn't create a second account just to post this. So, you posted just to be rude? 10 years and you're not aware that they don't work weekends? No, But why would that matter? Since you decided to be rude, let's dissect that, shall we? You know wayyyy back up at the top where I specifically stated I've sent multiple emails? I posted that on a Saturday morning. Let's do some simple math, shall we? What's the day before Saturday when at least one of those emails would have been sent? You can just shout out the answer when you know it. It's... FRIDAY! Good job. Now, what's Friday NOT PART OF? The weekend! You're doing great! See? I can be rude too. There's no need for that from either of you. thats not rude, its just a stupid response because you're butt-hurt that you're not getting the support you think you're entitled to. Link to comment Share on other sites More sharing options...
showler Posted July 11, 2021 Share Posted July 11, 2021 Honestly, if they aren't getting the automated response then their issue isn't Nexus staff not reading their emails. Automated responses don't need anyone to read the emails. That's why they are called automated. Whether the problem is on Nexus' side or their side, screaming about people not reading emails is probably not going to help. I'd be tempted to try sending an email myself and see if I get a response, but that would be abuse of the email support. Link to comment Share on other sites More sharing options...
Pickysaurus Posted July 12, 2021 Share Posted July 12, 2021 Feel free to send me a PM regarding your issue. We do make an effort to respond to all valid email enquiries in some form. As before, if our auto response (which is sent to all emails) did not arrive, then it means your email provider probably blocked it: https://help.nexusmods.com/article/102-i-am-not-receiving-emails-from-nexus-mods-what-can-i-do Link to comment Share on other sites More sharing options...
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