Can't redeem a game purchased with DP points

[QQuix]

Hi

 

About 10 days ago I 'purchased' a copy of Morrowind using DP points.

 

Problem: GOG says "Code not found"

 

 

What I did :

 

1 - Purchase the game in the NexusMods >> MyWallet

2 - Got a game key, copied it to clipboard

3 - Clicked on the message "Need help using your game key?"

4 - It opened a GOG page to enter the key

5 - Entered the key (paste)

6 - Got a message "Code not found" on the GOG page.

 

(Repeated several times over the last few days)

 

I submitted a question to the GOG support but had no answer so far.

 

 

Did I do anything wrong? Any help ?

 

[showler]

I assume you made sure there weren't any extraneous characters picked up by the copy-n-paste? I've had similar problems with an almost unnoticeable space character at the beginning or end of the code.

[QQuix]

Good suggestion, as Nexus gave me a key in the format XXXXX-XXXXX-XXXXX.

 

Tried without the dashes - no luck.

[Striker879]

Something else to try is to paste into Notepad and then copy/paste from there to GOG. I often find that doing that 'cleans' the extra formating etc that gets copied from a web page that will sometimes lead to unexpected results.

[QQuix]

Nope.

 

Just tried that. No luck.

 

Also retyped the whole thing from scratch. Twice. With and without the dashes.

[Pickysaurus]

Sorry to hear about this QQuix.

 

Can you please email [email protected] from the email address linked with your account and send us the faulty key so we can investigate?

[QQuix]

OK. Sent.

[Pickysaurus]

Thanks, I'll take a look at this as soon as I can.

[QQuix]

My bad . . .

 

It was a Steam key, not a GOG key.

 

Thanks, guys.

[showler]

Best ending ever.