Premium user being throttled, test results included

[TheRedHood]

Hi everyone, thank you. I am using Vortex and being throttled to no higher than 1.6MB/s Been 48 hours since I activated premium.

Country: USA

ISP: Google Fiber

Average download speed (non nexus) (speedtest.net) Ping: 1 Downloads MBPS: 781.73 MBPS Upload MBPS 924.55

Server tests

Paris: 10MB/s

Amsterdamn: 10MB/s

Prague:10MB/s

LA: 10MB/s

Chicago: 10MB/s

Miami: 10MB/s

CDN: 10MB/s

download links

Ordinator 9.31.0-1137-9-31-0-1635693140.zip

https://cf-files.nexusmods.com/cdn/1704/1137/Ordinator%209.31.0-1137-9-31-0-16

COMPLETE FULL-607-1-7.zip

https://la-premium.nexus-cdn.com/110/607/COMPLETE%20FULL-607-1-7.zip?md5=D7EEJ0xcjCBbyI9f2gc3DA&expires=1655753791&user_id=2374233&rip=136.36.92.159

TraceRoute Test

Microsoft Windows [Version 10.0.19044.1766]

© Microsoft Corporation. All rights reserved.

C:\Users\Nate>tracert files.nexus-cdn.com

Tracing route to files.nexus-cdn.com [185.180.13.131]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.86.1

2 3 ms 3 ms 3 ms 10.26.2.42

3 * * * Request timed out.

4 * * * Request timed out.

5 * * * Request timed out.

6 100 ms 218 ms 224 ms 23-255-225-53.googlefiber.net [23.255.225.53]

7 108 ms 197 ms 230 ms ix-ae-61-0.tcore1.sqn-sanjose.as6453.net [216.6.33.138]

8 26 ms 27 ms 59 ms if-ae-13-2.tcore2.lvw-losangeles.as6453.net [63.243.205.66]

9 257 ms 261 ms 278 ms cdn77.as6453.net [64.86.252.170]

10 22 ms 20 ms 21 ms vl204.lax-cs2-dist-2.cdn77.com [185.229.188.59]

11 45 ms * * unn-185-180-13-131.datapacket.com [185.180.13.131]

12 22 ms * * unn-185-180-13-131.datapacket.com [185.180.13.131]

13 20 ms * 24 ms unn-185-180-13-131.datapacket.com [185.180.13.131]

Trace complete.

[Dark0ne]

Can you confirm downloading through your browser is not throttled at 1.6MB/sec and this is only for Vortex?

 

Next, please can you tell us whether you have tried to logout of Vortex and login again just to ensure your Premium Membership has taken? Normally you'll know if Vortex is recognising you as Premium as it will no longer show the Premium banners within the app.

 

Next, ensure you only test on downloads that were started AFTER you went Premium. And by started, I mean not in your Vortex download queue before you went Premium i.e. you should have clicked "Download with Vortex" after going Premium as anything queued before then will not be using Premium links.

[TheRedHood]

"Can you confirm downloading through your browser is not throttled at 1.6MB/sec and this is only for Vortex?"

Hmmm according to this DL it looks like I am being throttled even on manual download , premium server LA.. It wont let me attach an image, but I was trying to download "BHUNP Egil's Demon Hunter" and it says 715 KB/s

 

 

I have logged out and back in multiple times, not only from Vortex, but also from Nexus mods and have cleared cache/cookies.

 

 

"Next, ensure you only test on downloads that were started AFTER you went Premium. And by started, I mean not in your Vortex download queue before you went Premium i.e. you should have clicked "Download with Vortex" after going Premium as anything queued before then will not be using Premium links."

Yes, i haven't started any of these until after I activated premium.

 

As for vortex. There are no banners anywhere and it says I'm premium on there.

[Pickysaurus]

Did you complete the server tests? The reason I ask is that they all say 10MB/s - which is the default value in our troubleshooting template.

[TheRedHood]

Yes I did. Still no change in speed on vortex

[Dark0ne]

I think Pickysaurus is asking you to please complete the tests provided and update your results accordingly. Unless you're saying every single one of our servers is returning 10MB/sec download speeds for you?

[TheRedHood]

File used for server tests. https://www.nexusmods.com/skyrim/mods/607?tab=files

 

Paris Premium - 907 kb/s

Amsterdam Premium - 1072 kb/s

Prague Premium - 920 kb/s

Chicago Premium - 630 kb/s

Los Angeles Premium - 1048 kb/s

Miami Premium - 827 kb/s

Singapore (Asia) Premium - 1093 kb/s

 

I did all of this using the manual download button on Nexus Mods and confirmed each mod said "Your download should automatically begin within a few seconds.

Your file is being prepared for download from Singapore (Asia) - Premium." etc for each region.

No VPN is on, Vortex was off during this time. Google fiber

[Dark0ne]

Since every single server is returning pretty much the exact same results this normally suggests a local issue, either with your system or with your ISP's routing. None of these servers have any sort of physical or software throttling on them so the issue isn't directly on our end, and the fact you have slow speeds in 7 different geographic locations, all using their own transit lines and providers, suggests there is some sort of issue nearer to your end.

 

To further diagnose this, I suggest you try using a VPN and seeing if the speeds are faster. Pretty much every person who reports issues that affects their speeds to every one of our geographic locations has said a VPN resolves this issue for them, which narrows the issue down to your ISP doing packet shaping or similar throttling measures.

[TheRedHood]

well turning the VPN on did fix it.. why on earth would I get throttled to less than 1mbps from gigabit internet? Lol.

[Pickysaurus]

Glad to hear the VPN worked. This may be something to report to your ISP to see if they can understand why you were having this problem.