Device reboots when Vortex is downloading mods

[huginkoprim]

Hello everyone. I have a curious case of my device simply rebooting whenever I use Vortex and download mods. Either as individual mods through free account or through premium.

If anyone else is having similar issue I'd be happy to find out what is causing this. I've been testing my components, ran other browsers, but only consistent program which is creating this issue is Vortex. On Windows.  1.19.12

 

So what's happening?

I'm downloading mods as usual i.e. https://next.nexusmods.com/skyrimspecialedition/collections/qdurkx going through the list one by one (had free account back then). This routes me to Vivaldi (my browser of choice) and I click download through Vortex. I wait 5 seconds and all goes smoothly.

However at unknown intervals device just ... reboots. Booting screen of my motherboard appears and nothing is saved of course. You can imagine how severe this bug is right?

I load up vortex again and continue. But at unknown interval the same reboot happens. No precondition is showing, no blue screen.

Sometimes device runs for 6 minutes then reboots, sometimes 1 hour and 23 minutes, then 45 minutes. It's inconsistent. But when Vortex is not opened at all. No reboot is happening.

 

Analyzing the issue through Windows Event Viewer shows only that a reboot was caused through critical error. Event ID

If any of devs have ideas how to gather data about this I'm happy to help.

 

System specs
W10 pro 10.0.19045 build 19045
Asus B550M-Plus Wifi II

5900x; 4070ti; 64gb ddr4 36000mhz; SSHD drive used

EVGA 850W psu

Rest of the specs are meaningless here imo.

[Pickysaurus]

This isn't something that's possible to be caused by Vortex. It sounds like a hardware fault or worst case a virus/malware on your PC

[huginkoprim]

It's not a solution one bit. You ignore the possible issue but I'll leave this be. I work with antiviruses professionally so no, not likely the latter option. I'll mark it as resolved anyway.

[Tannin42]

Don't take this the wrong way, just something I have to ask to rule out the most obvious explanation: Vortex has a button to "Power off when done" so you can start a bunch of downloads and go away and then Vortex turns your system off when all downloads are completed.
I've seen systems where, due to driver issues or something, they will reboot instead of shutting down.

You're saying the downloads aren't done so I'll assume this isn't it though.

I haven't heard of others having an issue like this when I was still supporting Vortex.

One thing that may be relevant is that while downloading, Vortex will send a signal to windows every minute to *prevent* sleep mode. This is so that if you leave your system running while doing a large download it doesn't active sleep mode. Maybe there is 

Your system randomly rebooting is almost certainly some sort of driver problem. I wouldn't suspect a hardware defect or virus because why would that only happen while you download something?
But maybe there is a driver that doesn't deal well with the  "don't go to sleep" signal?

Since this is almost certainly a low-level issue - I can assure you Vortex has no code to trigger reboot other the one mentioned above - maybe look at your windows event viewer (there under windows logs -> system), if you're lucky it will tell you what triggered the reboot if it was indeed software triggered or it might have error messages for driver errors.

[LenaWolfBravil]

Since no one suggested it yet... I'll mention it. It is probably not the problem, but are you sure your PC is not simply overheating? That is, that the motherboard heat sensor triggers the shutdown/reboot?

It is likely not the case with your good spec, but may be there's a fault in one of the components, in particular the WiFi chip. I've had such a problem, and a constant download would of course have that chip work non-stop that could make it overheat.

It would be very easy to check - just monitor the temperature readout, I'm sure there must be some way to see it in Windows. If it comes close to 55C, the PC will usually shut down.