Mod Browsing Overhaul Discussion

[VaultSavior]

  On 3/20/2025 at 10:57 PM, WndMll said:

Really not a fan of the condescending "We disagree and aren't at this time looking for further input from UX professionals" portion

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Yeah, I saw your interaction and was so disgusted with the response from Nexus that I copied and pasted it here for everyone to see (with usernames removed for privacy). That is a SHAMEFUL way to respond to genuine critical commentary from a user of one's website. You had VALID complaints and Nexus decided to dunk on you instead of actually bothering to improve their poor decisionmaking.

[urah1985]

  On 3/20/2025 at 10:57 PM, WndMll said:

Y'know, I've been holding it back the WHOLE time, but I'm just gonna say it. Iluviel should be fired. Absolute pisspoor managing of the situation. Silence is preferable rather than "we're not looking for ARMCHAIR web designers so tell US what to do! We DISAGREE your opinion is doodoofart! *nerd snort*

 

Okay maybe what I said is too far but you guys know what I'm getting at. Call me a martyr if he comes back and rips me limb from limb for saying that. 

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TBH it seems, that Iluviel is on some kind of crusade against us all. The amount of valid feedback that he dismissed is just staggering. And to make it even weirder, he first asks for feedback, only to then act on the principle of "you can talk as much as you want, but it won't change anything, because we know everything better". Is it me or is this looks like hypocrisy?

[FleetingFinch]

Tons of wasted space, old layout was less convoluted to navigate, new layout isn't visually stimulating, bring back comment search

[WndMll]

  On 3/20/2025 at 11:06 PM, urah1985 said:

TBH it seems, that Iluviel is on some kind of crusade against us all. The amount of valid feedback that he dismissed is just staggering. And to make it even weirder, he first asks for feedback, only to then act on the principle of "you can talk as much as you want, but it won't change anything, because we know everything better". Is it me or is this looks like hypocrisy?

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It doesn't look like hypocrisy, it IS hypocrisy. If my job was support and I told someone "yeah you can give us some feedback" and then after their feedback I replied with "shut up, I'm not looking for your "professional" feedback!" I would be fired and rightfully so.

[VaultSavior]

  On 3/20/2025 at 11:06 PM, urah1985 said:

TBH it seems, that Iluviel is on some kind of crusade against us all. The amount of valid feedback that he dismissed is just staggering. And to make it even weirder, he first asks for feedback, only to then act on the principle of "you can talk as much as you want, but it won't change anything, because we know everything better". Is it me or is this looks like hypocrisy?

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Iluviel doesn't understand how to speak to human beings or how to provide customer service, apparently. I've worked alongside and purchased from fast food workers, Starbucks baristas, Walmart employees, etc that can run circles around Iluviel's laughable customer punishment oops I mean customer service. The response I copied and pasted from this Nexus team member is REPULSIVE--coming from a years long paying customer. Anyone on Earth could have done an infinitely better job interacting with the consumer with both eyes closed and two earplugs in.

[kat1004]

Copy-pasting my feedback from the Discord to this forum because then maybe it'll be cared about by the site.

  Quote

To be completely frank, this new UI is a horrible change and the stock response of "We disagree and aren't at this time looking for further input from UX professionals" to the users who are stating that it actively harms the user experience feels very... shallow.

Even with nuking the Collections stuff through an adblocker, I still have to scroll down much further to see new mods than I did on the old page.

The new search triggers severe anxiety for me, and while that's more of a personal issue, the fact that it takes up the entire screen when people may be using a mod page to figure out what they're searching for is not a personal issue. You practically have to duplicate the window just to do a search without being obstructed by the "wonderful" new search system.

The font for the game and mod titles feels like a bland placeholder.

UI elements take up far more room than they should.

And when every user who gives feedback is either being ignored or being (what feels like mockingly) told that you guys aren't looking for feedback from "UX professionals", it really just feels like the user experience doesn't matter anymore.

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By the way, I don't think anyone appreciates being snidely called a "UX professional" when they're just trying to give feedback on how the new site changes actively and negatively affect their user experience. And I don't think that's a good look for staff members.

[SynthetiXxX]

  On 3/20/2025 at 9:42 PM, toostruus said:

Hmm. This is only ten minutes up. Maybe listen for once to Nexus Members?

 

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Gentlemen and Gentleladies, the original post does not provide any context as to when and where this poll was hosted and is heavily cropped. While it's natural to assume it was hosted on the Nexus discord server, there is no direct evidence provided that it was.

Please, everyone take a breather and try to remain civil. Spreading misinformation, outright lies, and/or slander toward Nexus and/or it's staff encourages more unruly behavior and ultimately wastes everyone's time at best, or your complete removal (ban) from the site if severe enough.

 

Edit for clarification instead of a double post: By all means do what you want and what you will, I'm in no position of relevancy. I just want to encourage meaningful discussion and I would hate to see folk be punished for any reason regarding this thread.

[CobaltCakes]

  On 3/20/2025 at 11:11 PM, VaultSavior said:

 

Iluviel doesn't understand how to speak to human beings or how to provide customer service, apparently. I've worked alongside and purchased from fast food workers, Starbucks baristas, Walmart employees, etc that can run circles around Iluviel's laughable customer punishment oops I mean customer service. The response I copied and pasted from this Nexus team member is REPULSIVE--coming from a years long paying customer. Anyone on Earth could have done an infinitely better job interacting with the consumer with both eyes closed and two earplugs in.

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I second this- I've had years in customer service and retail under my belt, and if i spoke to single upset customer the way Iluviel responded to like dozens of people.. i would have been fired on the spot. Hell, I saw co-workers get fired for LESS then that. It is not how you speak to people who are paying for and supporting the service you provide. Doesn't matter if you specifically think they've a right to be upset or not.

Actually distressing and depressing to see, as is the absolute radio silence on this post from any of the team.
I'm not saying they should be fired, but it is truly unfair to the user base to treat them that way

Edited March 20 by CobaltCakes

[Miriandandes]

I had no idea this was coming, and I don't like the change. It has been good and familiar for a very long time. Please add an option for users to switch back to the old style, as is common and expected when websites go through a big visual change.

[m661]

  On 3/20/2025 at 9:23 PM, kleetus92 said:

I wholeheartedly say BULLSHIT to this notion. 

If they don't want to play ball, fine, TAKE THE BALL AND GO HOME. 

The only thing these people understand apparently is money, so, for anyone that pays for premium, IMMEDIATELY cancel the membership. Not just turn it off, I mean ERASE IT. 

Modders should post their mods to Discord or literally any other site but this one. Let the cell phone PC modders carry the day... by downloading to their phones, then to their computers, or... whatever they do. 

I'm honestly not sure what youtube channels there are for mod discussions, but a contact needs to be made to several of the content providers and apprise them of what's going on and Nexus' piss poor response in handling this self inflicted disaster. Get game reviewers to publically note the User Base's utter disgust and displeasure with the Nexus leadership. When the negative press hits, someone will start asking questions. 

It's no longer time to play nice with the Markus of Queensbury rules with these people, it's time to bring the shame and well deserved ridicule right to their front door. 

Drop a bomb on their facebook and X accounts, let "Black Tree Gaming Limited" Nexus' parent company get a wiff of the s#*! they're shoveling, and give them the biggest marketing black eye disaster since the New Coke and Bud Light disaster... they have obviously completely lost visibility of their user base. So let's kick them back on track. There is absolutely zero reason to take this abuse when THEY make money from US. 

Finally, if someone really wants to make a go of it, visit the internet archive, and grab the old website code and start another platform perhaps 'Suxen Mods', clearly they copied another abysmally awfully designed website, turn the tables and make something useful and get paid in the process. Start pulling over users one by one. Even if it's just the PC community, it's enough. 

Not to use a cliche' but 'Game on' never meant so much than it does today. 

https://www.facebook.com/nexussites

https://x.com/NexusSites

 

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I will play devil's advocate on the proposed actions because I find this more damaging for the users then for the targeted service.
I fully understand the emotions behind it as well as the desire to change the situation by protest but it will most likely not work. And yes I am also not happy about the situation or at least part of it.

Let me explain.
Companies do not care about there users they care about the numbers at the end of the quarter. (not talking about individual staff but the company as entity)
Unless you can actively cause a long-term downward trend of loss in revenue (more than a year) the protest is not going to do anything beside make you personally feel a bit better on short-term. Why is that? Well these things are calculated when a company takes a radical change in there impact analyse and risk assessment. Or they should at the least.
 

Lets break it further down.
There is no risk of this catching mainstream media for them, the problem is to mundane for the mainstream media to care it will not cause ratings. And media cares about ratings not problems.
Sub markets as in game reporting news sites will not care until there is a active large social media campaign they can profit of and then even coverage will at most be very low unless some controversy happens as mass bans, verbal abuse from staff side etc which will be seen as profitable. Again media cares about numbers not problems.

Deleting already paid products will not hit the actual company revenue. Well over 90% of people will voluntarily use the service in a week time again due to FOMO and up to 98% will be back in the first month. And if not at least revisit the medium which will keep the SEO, marketing at the same level. Sure some recurring payments might stop but you are most likely looking at numbers as low as 0.000001% of total customers.

You are not going to get a lot of big mod authors to reconsider the platform based on just a UI change. It is a pain to move things around for authors and due to the way the user agreement works Nexus is allowed to still use the old resources so it will hurt the mod authors for a very long time unless they make lots of content weekly that can be made exclusive. However those type of mod authors most likely run also on donation money partially. Meaning a move will cut in there own revenue lowering production capability and generally not worth the risk for them.
And with the mod authors still active it will still draw the required traffic for nexus to keep profiting of the product.

And the worst is it might actually drive sales up. Either because people out of protest decide to get premium who are pro new nexus style or the ones against it might as mentioned get remorse and decide to renew there subscription sometimes against less favourable costs.

I fully understand the utopian thinking that an user outcry and protest move will resolve this but that is not how it works in the business world.
Do spread your dislike, discomfort, opinion and ideas with anyone you think should hear it but burning your own money makes company board members chuckle and then move on.

Also be respectful even if you do not agree with anything anyone from the company says. (curse people in your head smile to them in public)
The most from the company you are going to impact are the ones not at the decision level required to overturn a company decision. And those do not deserve it to catch any of the perceived blame unless they actively instigated something themselves which is very rare to happen *but can happen* That includes people that are perceived as the decision makers for the public like a lead designer position they are not the once ordering the actual change on top level they simply carry out there assigned task and take the brunt of the blame. I have been in hundreds of meetings rarely lies the problem at lower management. But sadly they are the once that are a easy target for the virtual stocks to throw the rotten vegetables at. Do ask critical questions and call out things that are clearly feed lines I am sure you can find them and challenge those.

And lastly keep in mind that a heated argument can also be used as a PR tactic as to make it look like they are reasonable but the protestors are not listening to any company feedback in return. That might also give the excuse for the once that are in control to shutdown feedback related to the specific protest on grounds of that the debate has devolved in a off topic mess.
Which will short-term spawn smaller but not as organized disagreement threads and eventually die down in popularity, reach due to most viewers are not going to track multiple threads on the same problem at a time. I am not saying Nexus will do this but I seen it all to often at other companies.

This is of course all a personal opinion but one from a corporate perspective.