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403 When Trying to Download Vortex


coldfiredragon

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I had the same problem. Any downloads only work from CDN, I can no longer download from the Premium Servers.

 

 

The 403 error is nothing to do with Vortex. It's happening on the site.

 

The 403 error happens when you download files with a different IP address from the one you browse the site with. Some ISPs are freaking weird and I've no idea why they have that mechanic. However, our Premium server downloads are tied to your IP address, thus, if your ISP changes your IP address when you go to download, it will throw an error.

 

The fix is to download using the CDN. It should be the fastest method anyway and does not have this issue.

 

You can update your preferred download location in your preferences.

 

I've recently updated my internet connection to LuxFibre by the ISP post.lu, apparently this means that I'm now connected to the internet by a IPV6 address and that connections to IPV4 servers are made through something called a DS-Lite tunnel, also called dual-stack lite tunnel. From Wikipedia: https://en.wikipedia.org/wiki/IPv6_transition_mechanisms#Dual-Stack_Lite_.28DS-Lite.29

The CPE encapsulates IPv4 packets within IPv6 packets. The CPE uses its global IPv6 connection to deliver the packet to the ISP's Carrier-grade NAT (CGN), which has a global IPv4 address. The original IPv4 packet is recovered and NAT is performed upon the IPv4 packet and is routed to the public IPv4 Internet. The CGN uniquely identifies traffic flows by recording the CPE public IPv6 address, the private IPv4 address, and TCP or UDP port number as a session.

 

Does this process result in having a different IP for the site and for the download? Can this be the reason I can no longer use the Premium Servers?

 

 

 

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