davidtigerfang Posted June 7, 2019 Share Posted June 7, 2019 I tried to get logged into vortex after a few weeks only to get "unable to log in". After trying to use my API key I get "unable to get access key" along with:Error: unable to verify the first certificate at TLSSocket.onConnectSecure (_tls_wrap.js:1049:34) at TLSSocket.emit (events.js:182:13) at TLSSocket._finishInit (_tls_wrap.js:631:8) Also i'm unable to report the issue or provide feedback due to this. I've tried uninstalling and reinstalling but I still get the same result. Please help! Link to comment Share on other sites More sharing options...
AugustaCalidia Posted June 7, 2019 Share Posted June 7, 2019 Search this forum using the search words "first certificate." There are a number of threads dealing with this topic. Link to comment Share on other sites More sharing options...
HadToRegister Posted June 7, 2019 Share Posted June 7, 2019 Fortunately I copied and pasted Tannin42's response to such a thread and kept it for future use:"unable to verify the first certificate" indicates a windows setup error.What it's telling you is that the "chain of trust" that validates the api (or github) is actually the server they claim they are is compromised. The chain of trust is a series of certificates that vouch for each other and then windows contains a list of certificate authorities they say are trustworthy.So you have trusted CAs vouching for intermediate certificates vouching for the certificate used to sign connections to the server. And I can assure you: all servers Vortex connects to (our own api and github) have proper certificates that your system should be able to validate. So there are a few things that could be happening here:a) Your windows hasn't been updated in years and doesn't contain current CAs (I don't actually know how old it would have to be)b) You have broken security software (AV, firewall, proxies or similar) that redirect the network connection without proper certification or they change the certification itselfc) You have manually modified the CA listd) You have malware that redirects network connections Vortex tries to establishe) You have malware that changed/removed certificate authorities Link to comment Share on other sites More sharing options...
davidtigerfang Posted June 8, 2019 Author Share Posted June 8, 2019 Okay I'm going to try to find what's up. Thank you very much~~!!! Edit: I found the problem. Something called technologietazo was kidnapping my outbound connections. Problem fixed! Yay!! Link to comment Share on other sites More sharing options...
AugustaCalidia Posted June 8, 2019 Share Posted June 8, 2019 Good news! :thumbsup: Link to comment Share on other sites More sharing options...
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