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Error: unable to verify the first certificate?


davidtigerfang

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I tried to get logged into vortex after a few weeks only to get "unable to log in". After trying to use my API key I get "unable to get access key" along with:

Error: unable to verify the first certificate
at TLSSocket.onConnectSecure (_tls_wrap.js:1049:34)
at TLSSocket.emit (events.js:182:13)
at TLSSocket._finishInit (_tls_wrap.js:631:8)

 

Also i'm unable to report the issue or provide feedback due to this. I've tried uninstalling and reinstalling but I still get the same result. Please help!

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Fortunately I copied and pasted Tannin42's response to such a thread and kept it for future use:



"unable to verify the first certificate" indicates a windows setup error.
What it's telling you is that the "chain of trust" that validates the api (or github) is actually the server they claim they are is compromised.
The chain of trust is a series of certificates that vouch for each other and then windows contains a list of certificate authorities they say are trustworthy.
So you have trusted CAs vouching for intermediate certificates vouching for the certificate used to sign connections to the server.
And I can assure you: all servers Vortex connects to (our own api and github) have proper certificates that your system should be able to validate.
So there are a few things that could be happening here:
a) Your windows hasn't been updated in years and doesn't contain current CAs (I don't actually know how old it would have to be)
b) You have broken security software (AV, firewall, proxies or similar) that redirect the network connection without proper certification or they change the certification itself
c) You have manually modified the CA list
d) You have malware that redirects network connections Vortex tries to establish
e) You have malware that changed/removed certificate authorities
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