Can't update masterlist?

[gracik1987]

So I’m getting the “can’t update master list” error. Thing is if I turn off the firewall it works fine. But once it’s turned back on the same error pops backup. And this is after I’ve allowed vortex through the firewall. So I’m lost here.

[showler]

Look for a bundled LOOT application and allow that through.  The Masterlist is for LOOT, not directly for Vortex.

[gracik1987]

1 hour ago, showler said:

Look for a bundled LOOT application and allow that through.  The Masterlist is for LOOT, not directly for Vortex.

I've allowed LOOT through and nothing at all. Even launching LOOT itself and trying to update the masterlist there I get error log message to show. And opening the log shows that an unexpected network occoured.

[Pickysaurus]

You need to add an exception to your firewall. Masterlists are fetched from GitHub so if you're blocking that you'll have a fair number of problems. 

[showler]

They said that they allowed Vortex through.  Is there something specific that needs to be allowed?

[Pickysaurus]

That varies wildly by all the different firewall software that exists out there. If you can't work it out, it may be worth checking with the support team for the firewall software. 

 

I don't use anything other than Windows Firewall, but I hope that anything third party keeps a log of what was blocked and why. If that exists, you may be able to add exceptions from there. 

[Guest deleted34304850]

what firewall software are you using? is it the windows default firewall or a third party firewall product?

[Arivael]

So as someone who has just got around this issues, I had to set my VPN to somewhere outside the UK (in my case Belgium) for it to work, no idea why that's allowing it to work properly or why having the VPN running but set to UK wasn't working.

[Guest deleted34304850]

On 12/1/2023 at 11:59 PM, Arivael said:

So as someone who has just got around this issues, I had to set my VPN to somewhere outside the UK (in my case Belgium) for it to work, no idea why that's allowing it to work properly or why having the VPN running but set to UK wasn't working.

why would you run it through a vpn?

what happens if you don't use a vpn?

[Arivael]

On 12/3/2023 at 4:20 PM, 1ae0bfb8 said:

why would you run it through a vpn?

what happens if you don't use a vpn?

I wasn't originally, it was one of the things I was trying to get around the issue and as I discovered it connects and gets the Masterlist and extension updates fine if I run a VPN though somewhere other than the UK but if I am not running a VPN (to clarify I am in the UK) or have the VPN set to the UK I got the 'Cannot update Masterlist' and 'Failed to download extension' errors.