Whitescreen crash

[Pickysaurus]

On 6/24/2024 at 8:43 AM, Pickysaurus said:

If you are having this problem, we need your Vortex log file located at %appdata%\Vortex - both @Nagev and I have tried to replicate this without any success so we need to know exactly what Vortex was doing when the crash occurred. 

To anyone having this problem please read this comment. We need more information from you as we cannot replicate this. 

[Barking3086]

@PickysaurusAs requested above: latest log files from a white screen crash. There are also log files with the same timestamp named "vortex1.log" and "vortex2.log", I was unable to attach both as it would go over the file size limit. I can provided them if needed, however.

network.log vortex.log

[meANDmeyee]

Figure it out just download 1.11.6 version of vortex worked for me

[Barking3086]

On 7/16/2024 at 6:10 PM, meANDmeyee said:

Figure it out just download 1.11.6 version of vortex worked for me

Same, but that doesn't help the Vortex developers find what is causing the issue.

Edited July 19 by Barking3086
Version number typo

[insomnious]

Is anyone able to test the latest beta of Vortex and let us know if the problem has been resolved? It's been a hard one for us to find and fix but we've had limited reports that the beta is working better for them.

You can switch update channels in Vortex > Settings

Thanks

insomnious

[vortexposer]

It didn't fix it for me. Only started getting white-screen crash/restart (resume) error yesterday, after attempting to download a public collection (which I don't often do). My own personal draft test installs are fine. However, persisted after downgrading from beta to 1.11.7 - while ver 1.11.6 is back to normal. Can safely say I didn't download any public collection on 1.11.7+ or I would have noticed their constant re-installation being crippled by it vs my own heavy use of collection drafts. 
 

Edited July 18 by vortexposer

[vortexposer]

Tried updating to 1.11.7 stable and issue still occurs for collection installs (regardless of beta). I'm considering a full reset to investigate whether anything I do that isn't default behaviour is contributing bc right now I can't do anything with public collection unless I've downgraded to 1.11.6 (which is irritating enough to want to test if persists after reset).
 

Edited July 22 by vortexposer

[chadhsieh]

The same thing happens with The Witcher 3 Definitive Edition Collection
I read the installation instructions carefully
Follow the steps slowly
Completely removed and reinstalled my operating system
Completely clean the original game
Vortex keeps crashing, restarting and stopping downloading and installing collections
I need to press the bell prompt to continue collecting after a crash
By the way, I am a junior MIS
Everyone needs to be patient and wait for the window to solve the problem.
and provide error logs continuously and effectively
It is very tiring to check the log and enable code editing and debugging.
It would be great if the cause could be solved
I hope to give some small rewards to users who feedback error logs.
For example, give more 7-day membership time?

[ExoSoulsider]

I downloaded the newest version of vortex on my new pc and was having the white screen crash/reboot combo when downloading a collection. Also tried using the most current beta version. Just confirming that downgrading to version 1.11.6 still helps with this issue. 

[CryHavyk]

I ran into this problem downloading A Story Wealth mod collection for Fallout 4. Rolling Vortex back to 1.11.6 let me finish downloading the collection