soulflykevca Posted January 31, 2019 Share Posted January 31, 2019 Hey guys, I signed up for 3 months of Premium which grants you faster downloads, however my downloads speeds are still the same as they were when I wasn't premium. I have logged off and on again, restarted Vortex as well... Help Link to comment Share on other sites More sharing options...
HadToRegister Posted January 31, 2019 Share Posted January 31, 2019 Did you pick a premium server on the website? Link to comment Share on other sites More sharing options...
chewmanfu Posted January 31, 2019 Share Posted January 31, 2019 Having the same problem here, and I have selected a premium server. Maximum speed I'm getting is 149 kb/s, but mainly below 100 kb/s. Not really any faster than the capped speed on the non-premium service. Do you need to restart the application when you pick a new server? I hope not as the last time I restarted Vortex I lost almost all of my pending items. Thought they would auto-resume, but most of them just failed. Kind of disappointed with the premium service thus far... Link to comment Share on other sites More sharing options...
HadToRegister Posted January 31, 2019 Share Posted January 31, 2019 Having the same problem here, and I have selected a premium server. Maximum speed I'm getting is 149 kb/s, but mainly below 100 kb/s. Not really any faster than the capped speed on the non-premium service. Do you need to restart the application when you pick a new server? I hope not as the last time I restarted Vortex I lost almost all of my pending items. Thought they would auto-resume, but most of them just failed. Kind of disappointed with the premium service thus far... Yes, you need to restart, and you also need to restart your downloads because those downloads are capped if you started them BEFORE you upgraded to premium Link to comment Share on other sites More sharing options...
BigBizkit Posted January 31, 2019 Share Posted January 31, 2019 When you download via Vortex, it will always go to the generic CDN (so, in Vortex it does not matter which download server you have selected in your user preferences). However, the devs are working on making it so Vortex does download from the Premium server you select in your user preferences here: That being said, could you please select a different server and download manually on the site (for the time being) just to see if there is a better option for you? I apologise for the inconvenience this may be causing, but rest assured that we are aware and looking into providing suitable solutions. edit: And, yes, when you purchase Premium, you will have to log off and back on in Vortex for the changes to take effect. Link to comment Share on other sites More sharing options...
Dark0ne Posted January 31, 2019 Share Posted January 31, 2019 If you have slow downloads in Vortex, please try downloading manually through your browser. Please try every Premium download server in your browser. If the download speed in your browser is no faster than your download speed in Vortex then the issue will be between your ISP and our ISP, and not anything to do with Vortex. Once we know if it's a Vortex issue or an ISP issue we can try and troubleshoot it further. Link to comment Share on other sites More sharing options...
tacoslayer29 Posted May 9, 2024 Share Posted May 9, 2024 I remember when vortex used to download incredibly quickly. I've used vortex for a long time now since the beginning of its development. I was premium long before vortex even existed, and it has gotten progressively worse over the years. The download speeds very, even finding 300mb downloads taking longer than 1 gb or 30 mb download taking longer than a 60. Is it the content being downloaded that has varying pixelated content or does that have absolutely nothing to do with the dl speed? I have also selected all servers, to no relief from this issue which btw gets slower every year with every added update. Least in my case. Link to comment Share on other sites More sharing options...
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