CoolSpear1 Posted February 2, 2019 Share Posted February 2, 2019 Hello,I just got vortex premium to get faster mod downloads,problem is that vortex still caps my downloads at 1mbps.I've tried downloading the files people linked in other threads, no issues, fast speed (internet is 500/500)no matter what I try, logging out, clearing cache, logging in and out of vortex, the speed doesn't go above the 1mbps. Thanks for your help in advance Link to comment Share on other sites More sharing options...
varrin221 Posted February 2, 2019 Share Posted February 2, 2019 I'm having the same issue. I've tried setting my download location to Chicago (I'm in the midwest), and I can download from the website just fine. It's only a problem with vortex. Link to comment Share on other sites More sharing options...
HadToRegister Posted February 2, 2019 Share Posted February 2, 2019 OK, firsdt, you need to shutdown, and restart Vortex, then you need to set your preferred server from the Website, then you need to CANCEL any downloads you had going on when you upgraded to premium, and you need to start them again, because the downloads are using a capped URL if you upgraded in the middle of a download. Link to comment Share on other sites More sharing options...
varrin221 Posted February 2, 2019 Share Posted February 2, 2019 And if I hadn't tried that, I wouldn't have posted. I've tried reloading the webpages the links come from. I've logged out of the site and back in. I've tried it from Firefox and Chrome. I've shut down and restarted my computer. I tried following your directions from another thread. They haven't helped. Link to comment Share on other sites More sharing options...
HadToRegister Posted February 2, 2019 Share Posted February 2, 2019 Have you set the DOWNLOAD THREADS to 10?Settings--------->Download-----------> Download Threads Slider Link to comment Share on other sites More sharing options...
Dark0ne Posted February 2, 2019 Share Posted February 2, 2019 I'm sorry you're having issues. When you're in Vortex does it tell you that you're being capped on the "Downloads" page like it did when you were a normal user? Do you still see the "Go Premium ad" at the top of Vortex next to the game name? I'm trying to work out whether Vortex is actually recognising your Premium, or whether Vortex knows you're Premium and there's an issue elsewhere. When you say it "caps it", is it literally staying steady at 1MB/sec or is it fluctuating above and below that? Can you also confirm that you also completely cancelled any downloads you had running before you became Premium, then went to the Nexus Mods website and redownloaded those files. To confirm, you need to do that. It's not enough to cancel/pause a download in Vortex then resume it again. You need to re-click the download link on the website as it will give you a proper Premium download link. We have a 15 day no-questions-asked refund policy, so if it doesn't sort itself out, please make use of it. But we'd obviously like to sort this out for you, and also resolve this issue so that it doesn't happen to other people. Link to comment Share on other sites More sharing options...
MrMason Posted February 2, 2019 Share Posted February 2, 2019 Thanks for reporting this, I have found a small problem that seems to have causing this. I have nuked our cache for now, so you guys should be recognised as premium for Vortex downloads as of now, and I'll be fixing the underlying bug as soon as possible so this doesn't happen in the future. Link to comment Share on other sites More sharing options...
Vapoure Posted February 2, 2019 Share Posted February 2, 2019 I am having the same issues. Followed every suggestion in here and only managed to raise my speed cap from 1.1mb/s to 1.8 mb/s. I have no go premium option in the top of my vortex and have restarted every download. I can normally download any game at 10 mb/s consistently and have tested on other download sites that I still can. The issue is with Vortex. At this point I will have every mod I want downloaded before I get the speed issue solved... Link to comment Share on other sites More sharing options...
Dark0ne Posted February 3, 2019 Share Posted February 3, 2019 If you're above the 1MB/sec cap or not clearly being throttled at a hard cap (e.g. it does not stay at 1MB or 2MB/sec consistently, and never goes higher or lower) then that is an unrelated issue. You'll need to read and follow the information here: https://help.nexusmods.com/article/92-im-having-download-issues-what-can-i-do You also need to specify whether your download speed is better if you download manually from the site. If your download speed is the same on the site as it is in Vortex, this is not a Vortex issue. Link to comment Share on other sites More sharing options...
CoolSpear1 Posted February 3, 2019 Author Share Posted February 3, 2019 Thanks for reporting this, I have found a small problem that seems to have causing this. I have nuked our cache for now, so you guys should be recognised as premium for Vortex downloads as of now, and I'll be fixing the underlying bug as soon as possible so this doesn't happen in the future.After this had been posted I've seen my download speeds get fixed and I download at my internet's max speed now, thank you for resolving the issue this quickly :) Link to comment Share on other sites More sharing options...
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