Premium Member getting 500KB/s download speeds. I have 100+ MB/s download. What gives?

[Jeebus1337]

I literally just purchased premium as I'm downloading a bunch of mods for a NV playthrough and didn't want to wait until next year to get it sorted.

If this isn't resolved or an acceptable explanation given, I will be cancelling my membership.

[Dark0ne]

I'm on the same ISP as you, in the same country as you, with the same line speed as you, downloading from the same server as you, and I'm currently downloading files from the site at 9MB/sec. Which is obviously very odd.

 

Did you start the downloads in Vortex before you bought Premium? If so, they will not be Premium downloads. Your Premium membership will only apply to downloads you start after you become Premium. However, if you're only downloading at 500kb/sec, you're not even hitting our 1MB/sec cap for non-Premium users, so it won't be us capping your download speed.

 

Are you running Steam? If so, is it (or was it at the time) updating any of your installed games?

 

Do you get the same slow speeds when you download manually from the site through your browser? If so, please try every single Premium download location (by clicking the buttons to the right of the download window). If they are all slow, there's definitely something wrong with your connection to our servers -- for example, if I download from our LA server (8,600 miles from where I live, as the crow flies) I can still download from the server at speeds of 7MB/sec.

[HadToRegister]

Also, if you upgraded to premium while you had Vortex open, be sure to close Vortex, and reopen it