Skyrim complete PC crashes

[joemahma]

i noticed that a majority of people having problems are running windows 7 64bit. has anybody that's running win7/64b created a new partition and installed a version of win7/32b... and then install skyrim on that os? i thought of the idea yesterday, but my hdd is sooo filled and scattered that i didn't wanna fuss with it yet.

 

if not would somebody be willing to give a shot???

[rando3]

Added a list to original post, if I forgot anything in there, tell me.

 

good job

[sofrickinwhat]

Unlike most of these posting here, I'm running WinXP-Pro with an Asus P5E3 Premium wifi MB, Intel Core 2, 2.83ghz, 2g ddr3 1600 ram, Nvadia Geforce gtx 460, and this is what I've been told to do so far by Bethy concerning my issues . First, with crash to desktop when the game is trying to start:

 

First I emailed Friday the 11th, no reply. Called them on Monday the 14th and .verified current drivers, give them info from DxDiag.. ..requested I go to MicroSoft and download current version of DirectX, reinstalled that. Then it was, 'well you need to uninstall and reinstall the game and it must be downloaded, not off the DVD.' Remove all running programs, disable antivirus and firewalls, anything else. After a couple hours and no change in the game, I called them back...

 

Second call, verify the DxDiag info again, then bring up msconfig and unclick 'Startup Items'..didn't help. Now they want me to reinstall again, with their 19 steps and create a new admin account on my system because they found that sometimes the problem is with our systems and a new admin account fixs the problem and they sent me this email on what they wanted me to do and how to do it, and if this doesn't work, they'll move my issue to the next tier, because as tier one, they would've reached the limit of their ability to offer any help. The followng are their instructions:

 

1. Click on Start then Control Panel.

2. Double click on Add or Remove Programs.

3. Click on the program, then click on the Change/Remove button.

4. Once the uninstall is complete, close all of the open windows.

5. Double click on My Computer and find the folder the program used to be installed in.

6. Click on the program folder once to highlight it and press the DEL or Delete key on the keyboard to send the folder to the Recycle Bin.

7. Next, open My Computer again and find the folder C:WindowsTemp.

8. Once in this folder, Click on Tools, then Folder Options. Click on the View tab, then click on Show hidden files and folder to place a check by it. Click on Apply, then OK..

9. Click on Edit at the top of the screen, then Select All, then click on File, then Delete. Answer yes to any of the prompts that appear.

10. Next, open My Computer again and find the folder C:Documents and Settings.

11. Double click on the folder named after the login name (e.g. if you're login is "Bob", then double click the folder named Bob)

12. Double click the Local Settings folder.

13. Double click the Temp folder.

14. Click on Edit at the top of the screen, then Select All, then click on File, then Delete. Answer Yes to any of the prompts that appear.

15. Once this is done, close all open windows.

16. Empty the Recycle Bin by double clicking on the Recycle Bin and click on File and then Empty Recycle Bin.

17. Once this is done, close all open windows.

18. Go to Start, Run, and type in msconfig. Click on Selective Startup and temporarily uncheck Load Startup Group Items. Click on Okay and Yes to restart.

19. Place the CD into the drive and install the program.

 

A few times in the past, we've seen small problems develop with the current XP account login. Suddenly a program will encounter errors it did not encounter before. It is quite easy to create a new "test" account in Windows XP to help determine if there is a problem with the current account login, without losing the contents of the login. Use the instructions below:

 

XP

 

- Make sure you are logged in as a user with administrator access.

- Go to Start and Control Panel.

- Double click User Accounts

- Click on Create a new account

- Type in a name for the new account. Use a name that has never been used on the machine before. Test is usually a good choice.

- Click the Next button

- Choose Computer Administrator

- Click the Create Account button

- Log off by clicking on Start and Log Off

- Choose Log Off (do NOT use Switch User, as this leaves the previous user logged on)

- Log in as the new user you created

- Try running the program. If there was a desktop icon, it probably won't be present in this additional user account. Simply start the program from the Start Menu.

 

...okay, fine.. ..did as they requested and created a new admin account and tried running the game from there.. ..now the game starts, plays abit, got to town and asking who I am.. ..locks up, freezes picture, still hear sound. What I found with it though is, if I did 'ctrl, alt, del'.. then click on task manager, it reduces the game to the task bar. Then I close task manager and click on Skyrim on the taskbar and it pops up, but with just the border of the game showing, all I see is my desktop. Then I pressed the Windows button on the keyboard, then click on Skyrim on the taskbar again and the game is back and I can continue playing. WTF!!! After awhile though I get the same issue everyone else here is having, system just reboots outta the blue. When my system is back up, the Windows Error Report comes up and the issue is what has been posted here prior, something about BCC...

 

Call them back again and now they want me to send them a copy of my DxDiag and haven't heard a word from them since. That was Monday.. ..I have a feeling, this is going to be awhile. They forced PC users to install crapware to run the game, then tell us to disable our antivirus and firewalls to play, through the internet. Are they complete morons?!?!?! Who in their right minds would want to do that and when it becomes common knowledge that you have to do that to play, how long before the hack/botters try gaining access to unprotected computers?!?!?!?!?! Sad but true, another example of American businesses rushing a product to sell for short term profits, despite it's flaws and instability.

[teotere]

Hi to everybody!

I've read your posts and i have the same issue: screen turns black, monitor going to sleep and i have to reboot. It happens mostly in the "main map" but also in dungeons or while im checking the inventory.

I've windows 7 on a i3 processor, 4gb RAM, geforce 220 and it works fine also in medium quality without "lag" even if my PC isn't so good, so I guess it's not related to the computer's specifics...

 

The weird thing is that I had the same issue some months ago when I played again TES 3: Morrowind when i was in the Red Mountain's territory... I don't know if it could be of any help i'm very noob with PC stuff and so on... However someone smarter than me in these things could make a test with TES 3 and maybe understand what's wrong. (even if I guess it's an OS matter at this point)

 

PS: English isn't my language, probably understand my post could result even harder then find out the matter with Skyrim! Sorry XD

Edited November 16, 2011 by teotere

[GregE240]

Good evening from the UK,

 

I bought this game last Friday for my son, and then spent all weekend looking at this and that. After much gnashing of teeth, we have a rig now that has been utterly stable and allowed him to play the game for hours at a time, which sounds like heaven to some of you on here. You have my sympathies, believe me.

 

It's only fair to share the settings I've arrived at, I'm hoping it may help someone out. First to mention is that this is a wholly AMD setup, that is, an Athlon x4 630, with 8GB of 1333 DDR3. The OS is Windows 7 x64 Home Premium. No components are overclocked. We took out 4GB and put it back in as it made no difference.

 

The graphics is an HD5770 from Sapphire.

 

Sound is set to:

16-bit 44100Hz

 

The game configuration is set as follows:

AA off

AF off

 

Windowed Mode 1440x900

Texture high

Radial blur high

Shadow Ultra

Decal quantity ultra

FXAA not ticked

 

Water effects are all ticked

 

AMD VISION SETTINGS

Smoothvision AA: Use application settings ticked

AF: use application settings ticked

Tesselation: neither ticked, set to 64x on slider

Catalyst AI settings:

Texture filter slider in middle

Enable surface...ticked

Mipmap detail: slider fully at left (performance)

Wait for vertical refresh: set to one click to the right (over the word 'unless' if that makes sense)

AA Mode: slider set to performance

OpenGL setting: not ticked

 

Was using driver 11.10, which was installed prior to installing the game. Have upgraded to 11.11 today, which has added nothing new, but has not had a detrimental effect.

 

W7 is totally up to date patch wise. Using Avast free AV.

 

Hope this helps someone.

 

All the best,

Greg

[BarderothReturns]

And yet I know at least 2 people with the exact same hardware setup as me who are running the game with no problems. One is a digital download, the other a retail copy. It's almost like the problem is an incompatibility with our brainwaves or something. Someone should try underclocking their frontal cortex and trying again.

 

Do they also use the same game settings as you do? Or did they edit the Skyrim.ini or SkyrimPrefs.ini in any way? Are both patched with the day 1 patch?

[MoFosis]

I'd like to try installing skyrim on another of my hard drives-, currently steam is installed in D:\, how to get steam into C:\ (which is a ssd) without losing all game data that lies in D:\

 

halp? :O

[Hank228]

I contacted Bethesda for some help, and they asked for my DxDiag, and I gave it too them, and they told me to change the sound setting and to update my drivers.

 

It, unfortunately, only made the problem worse; while I used to be be able to play for about an hour at a time, I can only now play for about 5-10 minutes before crashing.

 

It's been four days and I haven't heard anything else after I told the rep that it didn't help.

 

I'd like to try installing skyrim on another of my hard drives-, currently steam is installed in D:\, how to get steam into C:\ (which is a ssd) without losing all game data that lies in D:\

 

halp? :O

 

I really don't think that's relevant to the current issue, but I'll help either way: somewhere in "my documents" or "documents" is a folder called "my games" inside is a folder called "skyrim" and that'll have all your saves in it. As long as you don't remove that folder, then you'll have your save game data.

Edited November 16, 2011 by Hank228

[MoFosis]

I guess I didnt explain my intentions clearly ...

Steam is currently located with all my games in D:\Games\Steam

 

but I'd like to know if the drive is the problem, therefore i want to move steam together with skyrim to another drive, with all my other games still located in the former folder.

I'm asking if that is in any way possible except making backups of everything and then deinstall complete steam(making a backup of all these games and reinstalling steam would cost days ~.~)

[seanie]

Hey Everyone i just registered, to say i'm experiencing the same issue,

 

I have a HP EliteBook 8740w

 

Core i7 940 extreme

4 GB RAM

Nvidia Quadro 2800FX

 

and running Win7 Ultimate 64bit, I can play the game for around 30 mins but then it causes my system to completely reboot

and i have to remove the battery to start up again, to be honest it looks like the laptop is over heating and shutting itself off

 

my laptop does that some times if i'm running a game and i leave it sitting down somewhere with poor ventilation, although

i made sure it has good ventilation when playing, this game seems to have a serious issue it's essentially broke and unplayable

 

i can't believe this got past QA i mean really how was this not even spotted by game reviewers, although its good to know i'm not the

only one, although bethesda doesn't even seem to want to acknowledge this problem telling everyone to relax there's a patch coming

 

soon, the game wasn't ready and this whole thread is a testament to that, in all my years of PC gaming this is the worst experience

i've had as there doesn't seem to be a real fix its broke, it's a shame too as what i've played it looks pretty cool BOOO!!!