Who do I bill for my overages?

[HadToRegister]

 

 

I

 

I chose my words very carefully, perhaps you need to reread what I stated since I mentioned this is basic functionality in regard to downloading mods and how Vortex is DELETING my paused downloads when the program inevitably crashes or freezes, cheating orphaned files and making it near impossible to track which mods in my history that I've downloaded.

 

 

Doesn't matter if everyone is having this issue, I paid for a service, I expect it to work. If that can't be reasonably assured, the reason is irrelevant, that's the merchant's problem, not the customer's problem.

 

oh FFS, Partial Downloads are being deleted because IT'S A PROBLEM WITH THE NEXUS for the Nth time you've been told by everybody in this thread.

 

Stop trying to download an overly large mod while the Nexus Servers are having a problem, and wait until they get fixed.

Simple as that.

 

 

How is that a problem with nexus? That's a problem with Vortex...Vortex is DELETING partial downloads without authorization. A website cannot delete files from an app without permissions which have not been granted. A failed download would be a potential fault of the website. A failed download which no longer shows up in Vortex is Vortex's fault.

 

You lack basic understanding of the issue here mate despite my repeated clarifications.

Also, I paid for a service, by law the merchant has to provide me a reasonably working service. It is not my problem that Nexus has heavy load or whatever is going on, I don't have to be understanding, I'm a paying customer and as such, I expect what I pay for to work - within reason.

 

 

 

Because download links on the Nexus are TEMPORARY, so when the Nexus times out, the link gets removed.

NOTHING TO DO WITH VORTEX for the 6th time.

 

Also, sometimes Services you pay for HAVE PROBLEMS, it's to be expected in anything.

From your local Grocery store having their ATM machines down so you have to use cash, to your car tire going flat.

 

You're trying to create an issue here out of frustration, that EVERYBODY is Currently Experiencing, but only YOU are raging about.

[DankTemplar]

 

 

 

I

 

I chose my words very carefully, perhaps you need to reread what I stated since I mentioned this is basic functionality in regard to downloading mods and how Vortex is DELETING my paused downloads when the program inevitably crashes or freezes, cheating orphaned files and making it near impossible to track which mods in my history that I've downloaded.

 

 

Doesn't matter if everyone is having this issue, I paid for a service, I expect it to work. If that can't be reasonably assured, the reason is irrelevant, that's the merchant's problem, not the customer's problem.

 

oh FFS, Partial Downloads are being deleted because IT'S A PROBLEM WITH THE NEXUS for the Nth time you've been told by everybody in this thread.

 

Stop trying to download an overly large mod while the Nexus Servers are having a problem, and wait until they get fixed.

Simple as that.

 

 

How is that a problem with nexus? That's a problem with Vortex...Vortex is DELETING partial downloads without authorization. A website cannot delete files from an app without permissions which have not been granted. A failed download would be a potential fault of the website. A failed download which no longer shows up in Vortex is Vortex's fault.

 

You lack basic understanding of the issue here mate despite my repeated clarifications.

Also, I paid for a service, by law the merchant has to provide me a reasonably working service. It is not my problem that Nexus has heavy load or whatever is going on, I don't have to be understanding, I'm a paying customer and as such, I expect what I pay for to work - within reason.

 

 

 

Because download links on the Nexus are TEMPORARY, so when the Nexus times out, the link gets removed.

NOTHING TO DO WITH VORTEX for the 6th time.

 

Also, sometimes Services you pay for HAVE PROBLEMS, it's to be expected in anything.

From your local Grocery store having their ATM machines down so you have to use cash, to your car tire going flat.

 

You're trying to create an issue here out of frustration, that EVERYBODY is Currently Experiencing, but only YOU are raging about.

 

So when a file half downloads, what you're saying is that it's not actually downloaded? Are you high? Do you have any understanding of how programs work, permissions involved, etc? No. That's not how it works. The file gets saved in temporary files then finalized after the file has been verified. What's happening is Vortex is "losing" the file in it's UI. As in it's being removed arbitrarily. When there's a download error, the UI tells you and you have the option to resume the download....arrrrg.

 

Oh it is expected to a degree, but again, I am a paying customer. And as such, I have rights. Don't be an apologist. I have every right to complain about 2 separate issues going on at the same time that may or may not be interconnected. Welcome to the wonderful world of providing a service and not following through adequately; you get unhappy customers who know their rights.

 

You need to stop. Now. I'm not "raging". But you are getting me to that point. So instead of pretending you know what you're talking about, go play some tetris. Don't confuse shortness for anything but, that's dumb and I'll have no part of that nonsense.

[HadToRegister]

 

So when a file half downloads, what you're saying is that it's not actually downloaded? Are you high? Do you have any understanding of how programs work, permissions involved, etc? No. That's not how it works. The file gets saved in temporary files then finalized after the file has been verified. What's happening is Vortex is "losing" the file in it's UI. As in it's being removed arbitrarily. When there's a download error, the UI tells you and you have the option to resume the download....arrrrg.

 

 

Oh it is expected to a degree, but again, I am a paying customer. And as such, I have rights. Don't be an apologist. I have every right to complain about 2 separate issues going on at the same time that may or may not be interconnected. Welcome to the wonderful world of providing a service and not following through adequately; you get unhappy customers who know their rights.

 

You need to stop. Now. I'm not "raging". But you are getting me to that point. So instead of pretending you know what you're talking about, go play some tetris. Don't confuse shortness for anything but, that's dumb and I'll have no part of that nonsense.

 

 

No, I am NOT saying that they're not actually downloaded, I don't even know WHERE you're getting that from, what I am saying is that the URL/LINK to the download is TEMPORARY, and as such, when something times out, the link will get removed, which is exactly what is happening here, which is why you can't resume the download.

 

As I've said for the 7th or 8th time now, the site is currently malfunctioning, so it's timing out, losing temporary links etc.

Some people can't even log in to Vortex, myself included, I had to try several times before I didn't get a timeout.

 

The owner of the website Dark0ne has mentioned numerous times, that download links are temporary.

He knows what he's talking about, and I am merely passing on that information that he has said on numerous occasions.

 

Each and every download link on the Nexus is created 'as needed' and removed after a certain amount of time, considering the problems the site is having with timeouts, it's quite reasonable that those temporary links are deleted when the timeout happens.

 

Anyway, I've spent enough time trying to explain how the site's links works

 

Site Exceptionally Slow

Connection to Nexusmods time out, please check your internet connection

[Guest deleted34304850]

there is nothing correct in any post you've made thus far. i have to ask, are you an adult, and if you are, how are you so utterly bereft of even the most basic concepts of how the internet works?

if you're over your internet download quota this month, maybe you should stop posting nonsense on these forums, as all that contributes to your "overages".

And get a better plan from your ISP.

[StormWolf01]

 

 

 

 

 

 

I

 

I chose my words very carefully, perhaps you need to reread what I stated since I mentioned this is basic functionality in regard to downloading mods and how Vortex is DELETING my paused downloads when the program inevitably crashes or freezes, cheating orphaned files and making it near impossible to track which mods in my history that I've downloaded.

 

 

Doesn't matter if everyone is having this issue, I paid for a service, I expect it to work. If that can't be reasonably assured, the reason is irrelevant, that's the merchant's problem, not the customer's problem.

 

oh FFS, Partial Downloads are being deleted because IT'S A PROBLEM WITH THE NEXUS for the Nth time you've been told by everybody in this thread.

Stop trying to download an overly large mod while the Nexus Servers are having a problem, and wait until they get fixed.
Simple as that.

 

 

How is that a problem with nexus? That's a problem with Vortex...Vortex is DELETING partial downloads without authorization. A website cannot delete files from an app without permissions which have not been granted. A failed download would be a potential fault of the website. A failed download which no longer shows up in Vortex is Vortex's fault.

 

You lack basic understanding of the issue here mate despite my repeated clarifications.

Also, I paid for a service, by law the merchant has to provide me a reasonably working service. It is not my problem that Nexus has heavy load or whatever is going on, I don't have to be understanding, I'm a paying customer and as such, I expect what I pay for to work - within reason.

 

 

 

Because download links on the Nexus are TEMPORARY, so when the Nexus times out, the link gets removed.
NOTHING TO DO WITH VORTEX for the 6th time.

Also, sometimes Services you pay for HAVE PROBLEMS, it's to be expected in anything.
From your local Grocery store having their ATM machines down so you have to use cash, to your car tire going flat.

You're trying to create an issue here out of frustration, that EVERYBODY is Currently Experiencing, but only YOU are raging about.

 

So when a file half downloads, what you're saying is that it's not actually downloaded? Are you high? Do you have any understanding of how programs work, permissions involved, etc? No. That's not how it works. The file gets saved in temporary files then finalized after the file has been verified. What's happening is Vortex is "losing" the file in it's UI. As in it's being removed arbitrarily. When there's a download error, the UI tells you and you have the option to resume the download....arrrrg.

 

Oh it is expected to a degree, but again, I am a paying customer. And as such, I have rights. Don't be an apologist. I have every right to complain about 2 separate issues going on at the same time that may or may not be interconnected. Welcome to the wonderful world of providing a service and not following through adequately; you get unhappy customers who know their rights.

 

You need to stop. Now. I'm not "raging". But you are getting me to that point. So instead of pretending you know what you're talking about, go play some tetris. Don't confuse shortness for anything but, that's dumb and I'll have no part of that nonsense.

 

 

 

Ok, so I'm a bit hesitant to post, because I don't use vortex. But I do want to try to translate here.

Like I said, I don't know Vortex.

However, I do know that sometimes when you are downloading files through different browsers, if you look into the target download folder, you will see that the browser has created a temporary file of the download. Which it will remain as such, until the full file has completed downloading. Now, if that download is interupted, like say... the server breaks connection or times out, you lose your internet conn, the browser gets shut down, whatever.... that browser will delete the temp file. Some, leave the temp file there, others don't. It falls down to the functionality of the browser, as to whether or not it can resume broken downloads.

Which, from what I am reading here, the tool you are trying to use, DOESN'T. From what I am reading here.

The reasons why some do this is simple. So the user cannot attempt to use corrupted, or incomplete files.

If the tool you are using does not support an attempt to resume the download, that's the tool's fault.

 

Now, as for site functionality in regards to the problem that you are having. There are KNOWN ISSUES going on with the site right now. Members all across the board are having problems, and it's not just with downloading. Some of us can't even upload pics to our mods.

I even had to go through a 3rd party, just to change my avatar!

While I'm not trying to lecture you or pick on you....when a web service is having issues with their connectivity, that they're trying to fix, us sitting around throwing fits about it, does not help get the technical difficulties fixed.

 

Now, again.... I am not trying to lecture you or anything like that. But, I WILL say this, as a former IT network administrator. This is the situation. There ARE technical issues. There are ways to bypass these issues. (Using a browser or in your case as a premium member, using a download manager) that supports broken downloads. If, a user of said product chose NOT to USE those alternate methods, while the provider attempts to fix issues (and there is legal precedent that allows for service providers to attempt to try to repair those problems) it is not the provider's fault, for any charges or overages incurred by the user. Because it is the User's CHOICE to continue to attempt to use a service that is currently in a state of trying to be repaired.

 

Ok, yes. I DO see what you're saying. This is an inconvenience, and will most likely force you to choose to make a different workflow for installing mods.

But it's one that ALL of us are having to just hang in there, and wait for it to get fixed.

 

In short, what I'm saying is "Do what ya gotta do, til they get it fixed".

[HadToRegister]

 

Ok, so I'm a bit hesitant to post, because I don't use vortex. But I do want to try to translate here.

Like I said, I don't know Vortex.

However, I do know that sometimes when you are downloading files through different browsers, if you look into the target download folder, you will see that the browser has created a temporary file of the download. Which it will remain as such, until the full file has completed downloading. Now, if that download is interupted, like say... the server breaks connection or times out, you lose your internet conn, the browser gets shut down, whatever.... that browser will delete the temp file. Some, leave the temp file there, others don't. It falls down to the functionality of the browser, as to whether or not it can resume broken downloads.

Which, from what I am reading here, the tool you are trying to use, DOESN'T. From what I am reading here.

The reasons why some do this is simple. So the user cannot attempt to use corrupted, or incomplete files.

If the tool you are using does not support an attempt to resume the download, that's the tool's fault.

 

Now, as for site functionality in regards to the problem that you are having. There are KNOWN ISSUES going on with the site right now. Members all across the board are having problems, and it's not just with downloading. Some of us can't even upload pics to our mods.

I even had to go through a 3rd party, just to change my avatar!

While I'm not trying to lecture you or pick on you....when a web service is having issues with their connectivity, that they're trying to fix, us sitting around throwing fits about it, does not help get the technical difficulties fixed.

 

Now, again.... I am not trying to lecture you or anything like that. But, I WILL say this, as a former IT network administrator. This is the situation. There ARE technical issues. There are ways to bypass these issues. (Using a browser or in your case as a premium member, using a download manager) that supports broken downloads. If, a user of said product chose NOT to USE those alternate methods, while the provider attempts to fix issues (and there is legal precedent that allows for service providers to attempt to try to repair those problems) it is not the provider's fault, for any charges or overages incurred by the user. Because it is the User's CHOICE to continue to attempt to use a service that is currently in a state of trying to be repaired.

 

Ok, yes. I DO see what you're saying. This is an inconvenience, and will most likely force you to choose to make a different workflow for installing mods.

But it's one that ALL of us are having to just hang in there, and wait for it to get fixed.

 

In short, what I'm saying is "Do what ya gotta do, til they get it fixed".

 

 

 

And....as explained by the site owner, the download links, when you click on download, are temporary, and are deleted after a time

[JimmyRJump]

Now that the Nexus servers are more or less back to normal, I saw DarkTemplar walking along the beach, hand-in-hand with Vortex and a few mods tucked underneath his arm...

[StormWolf01]

Now that the Nexus servers are more or less back to normal, I saw DarkTemplar walking along the beach, hand-in-hand with Vortex and a few mods tucked underneath his arm...

:laugh: :laugh:

 

Oh let us please hope so :)

[Tannin42]

Despite the way he conducted himself, DankTempler wasn't completely off.

A user could assume that even when the server struggles and the download gets interrupted it could be resumed at a later time. Even using a different url, technically it could be possible to resume the download.

 

Unfortunately in practice that isn't always possible for technical reasons: Since downloads happen in chunks ("threads") we have to pre-allocate a file for the entire (most of the) size and then fill in the actual data as each "thread" receives it.

To later successfully resume a download we need to know exactly which blocks of data are already there (and correct) and which data is only "noise" created during pre-allocation (this is not a puzzle, we can't _see_ which data is filled in and which is empty, there is just a large file of ones and zeros).

As a result, a resume is only reliable when we intentionally paused the download from our end. If the download gets interrupted due to certain network problems, our information of where the download is at becomes untrustworthy - we could allow you to resume but there is a good chance that the file would end up invalid.

And if you download a 2GB file, it gets interrupted every ~100MB, you resume every time just to find out in the very end that the file is invalid because the data got corrupted after the first download phase, you would be just as mad as if we had dropped the broken dl right away.

[HadToRegister]

Despite the way he conducted himself, DankTempler wasn't completely off.

A user could assume that even when the server struggles and the download gets interrupted it could be resumed at a later time. Even using a different url, technically it could be possible to resume the download.

 

Unfortunately in practice that isn't always possible for technical reasons: Since downloads happen in chunks ("threads") we have to pre-allocate a file for the entire (most of the) size and then fill in the actual data as each "thread" receives it.

To later successfully resume a download we need to know exactly which blocks of data are already there (and correct) and which data is only "noise" created during pre-allocation (this is not a puzzle, we can't _see_ which data is filled in and which is empty, there is just a large file of ones and zeros).

As a result, a resume is only reliable when we intentionally paused the download from our end. If the download gets interrupted due to certain network problems, our information of where the download is at becomes untrustworthy - we could allow you to resume but there is a good chance that the file would end up invalid.

And if you download a 2GB file, it gets interrupted every ~100MB, you resume every time just to find out in the very end that the file is invalid because the data got corrupted after the first download phase, you would be just as mad as if we had dropped the broken dl right away.

 

 

Thanks for clearing that up :)