Pickysaurus

This should now be resolved.

Seems that reset the Vortex state did not work, I'm going to manually delete/re-apply the user's Premium plan to see if that helps.

Thanks for the test results, it's really bizarre that you get decent speeds from the CDNs directly but not when download a file, I've passed this info to the devs to look at.

It is pretty weird that is happening. Thanks for the report and thanks for support the community with Premium. We'll have to look into what's happening as there have been a few reports of this from free users.

You've not described your perceived issue at all I'm afraid so we can't help you. Please see: https://forums.nexusmods.com/index.php?/topic/7332636-how-to-post-request-support-for-vortex/

Vortex only recognises mods it installed by itself. However starting the game via SMAPI will give some tips on how to update mods added manually

Your download tests don't show any issue with your connection. Have you tried anything on your side to fix it? Such as restarting your router?

We continued to troubleshooting on Discord. A detail that was missing from the OP is that bgman2001 is downloading https://next.nexusmods.com/skyrimspecialedition/collections/rvxts8 and the normal, Premium flow continues for the first ~80% of the collection but then the last few mods start showing the free users journey. I have asked them to reset their Vortex state and try downloading again.

The work on the Amsterdam server is complete now, has the issue been resolved?

Hi again, Thanks for the info, that's definitely an interesting use case we've not previously explored. I've been talking to our Vortex team and if the banners don't show at the top of the app, then it should definitely not be showing you the "free" experience for collections. To see what Vortex has stored about your account internally, can you follow these steps. Close Vortex Navigate to C:\Program Files\Black Tree Gaming Ltd\Vortex Hold shift and right-click in the blank space in the folder. Select Open PowerShell Window here. In the Powershell window that opens, copy or type the following command. "./vortex.exe --get persistent.nexus.userInfo". Let me know if you get persistent.nexus.userInfo.isPremium = true as shown below. If you have Discord, you're welcome to ping me there and I'll go through it with you. We're actively working on making the Vortex UI more responsive to users buying premium mid-download so hopefully this will solve the issue entirely once it is released.

Anorks68 has received a formal warning. This user has now received 1 formal warnings. The warning was given for the following reason: Reference This warning was issued for what took place here Restrictions in place As part of the warning, Anorks68 has had the following restrictions placed on his or her account: This user cannot upload files for 14 days Important links: Our terms of service

Can you check that you're 100% logging into Vortex as bgman2001and that none of the Premium banners show at the top of the app once you have logged in? At absolute most, you account status would refresh after 6 hours so it sounds like something is on the PC side. I've checked your account and there's absolutely no reason on the website side why this wouldn't work. Are you using any kind of weird networking setup (VPN/Proxy/etc)? It might be that something in your setup is preventing Vortex from getting the latest info about your account.

As the error says, the required folder is missing. For help with this game extension I recommend contacting the developer here: https://www.nexusmods.com/site/mods/568

Your speeds direct to the CDN servers look fine. We are doing some work on the Amsterdam server at the moment, so you that may be related, I'll pass this to the devs.

Hmm, that is interesting. Your speeds direct to the CDNs look fine. I'll pass this on to our team to have a look. We are doing some work on the Amsterdam CDN server at the moment, so that might be part of it.

Please can you do the tests mentioned in the pinned post and share your results. We can't help you without all the information.

https://forums.nexusmods.com/index.php?/topic/7024131-vortex-for-linux/?view=getnewpost

ArcticaFrostbite has received a formal warning. This user has now received 1 formal warnings. The warning was given for the following reason: Reference This warning was issued for what took place here Restrictions in place As part of the warning, ArcticaFrostbite has had the following restrictions placed on his or her account: This user cannot download any file for 7 days This user cannot post comments on the sites or forums for 7 days Important links: Our terms of service

Make sure you're definitely logged into the right account in Vortex. You can also try: 1. Log out. 2. Close Vortex. 3. Open Vortex. 4. Log in.

Please see https://help.nexusmods.com/article/92-im-having-download-issues-what-can-i-do

Log out and back into the app, there are several other threads about this.

Hmm, I'm not really sure what to suggest. Your results show that your connection to our Premium servers is fine, so it seems to be a connection problems to the free servers.

This has popped up a few times lately and it's almost always the user's network setup. One user reported restarting their router fixed the issue.

Narutomakiuzu has received a formal warning. This user has now received 1 formal warnings. The warning was given for the following reason: Reference This warning was issued for what took place here, here Restrictions in place As part of the warning, Narutomakiuzu has had the following restrictions placed on his or her account: This user cannot upload files for 14 days This user cannot use file tools for 14 days Important links: Our terms of service

The system is not designed to work this way. If you're having problems installing it's either an issue in your setup or an issue with the Collection you're trying to use.