Dark0ne

We're looking at this at the moment because, upon reading your thread, I did a test upload. The upload worked/the page was created, but the image was broken. However, it worked correctly for 3 other members of staff who tested with the exact same image. "Fun" problem to try and troubleshoot.

I've just spoken with the devs and we have iDEAL turned off for now while we work on this migration and ensure everything is working with the basic ways of paying. We are also ensuring all our current Premium Members get transitioned smoothly. We are scoping out some time in Q4 of this year to look at both iDEAL (for Dutch and future EU users) and Alipay (for Chinese users) to also work with the system. So you might have to wait a little while but that might be the easier option for you? I am going to PM you the error we are seeing on our end for your payment that provides a little more insight. I'm sorry I can't be of more help.

Hey thoth, we're actually in the UK and our payment processor is a UK company. I do not know the specifics of the system in the Netherlands but it sounds like there's some extra hoops you need to jump through, at your banks end, which are alien to us as we are not from the Netherlands, so it's going to be very hard for us to be able to help you. I am aware that the Netherlands uses a system called "iDEAL" for a lot of their payments. We don't currently have this turned on at our end as we have only recently moved to using this payment processor and we want to walk before we run (and jump). It's possible this might have something to do with it?

Hi Thoth144, Please can you clarify where, or who, is asking for your VAT number and the company name? As far as I'm aware those are not things we ask for at all. Is it something your bank is asking for during some sort of ID check system that they have?

I've unlocked this topic as I think this could have been handled a lot better (from our end), so I'm going to provide an example of how I would have handled this better. First of all, thank you for even considering to support us, I appreciate it (even if it seems like from the first response that we don't - we do). I'm trying to instil in our community team a sense of "starting off on the right foot" and, well, being nice to our users (especially those wanting to help to support us) until such point as our users stop being nice to us. I think we failed in that here. I'm particularly bad at this at times, but that's normally when users are being extremely rude or unreasonable from the offset. Your OP wasn't rude or unreasonable so there was no reason not to be nice. To get to the topic at hand, there are a lot of reasons why this could not be working and, unfortunately, a lot of them are going to not only be completely out of our hands but also outside of our "vision" to be able to see what it is going on. As in, the error could be somewhere with our payment processor or with your bank, but we won't be able to see the reason because these systems work by "security through obscurity". They don't want us to know why transactions are failing because we might notice patterns in how their security works and they can conceive threats from that. I have been able to look up your failed transactions and the multiple different attempts you have made and, as suspected, the only error we get given for the transaction failing is: That's all we've got to go off, which is why the error message we give you is equally "useless" for helping you to diagnose the issue. The only way we'd be able to find out for sure is by somehow finding out from your bank the reason why it was declined, which we can't do as we have no way of knowing the who/what/where of your bank. Possible reasons could include that you are from a sanctioned country which the UK cannot trade with (i.e. Russia, Iran, NK, etc.), which I think is probably unlikely as you'd know about these sanctions, or that your bank(s) have extremely high levels of card security and somewhere along the line, our processor is failing one of your bank's security checks. Our payment processor is Paddle (https://www.paddle.com/), who are a fairly major international payment processor, so please feel free to do your own research and see if other people in your area or who use your bank have issues using this payment processor. I can see how many times you've attempted to get this membership so I can tell you're really keen to get it, but unfortunately, we really are hand-tied on this one and cannot help you further. While this probably isn't what you want to hear, I hope this at least explains why the error message is so vague and why we can't help you any further on it. It's literally completely outside of our power to resolve. Edit: we have contacted our representatives at Paddle to see if they can tell us anything more but I wouldn't hold out hope. I'd be pleasantly surprised if they could give us more and I shall update you in private if I do hear anything pertinent.

I've pushed this onto the Vortex devs and I'm sure they'll be around soon. Thanks for the feedback!

I didn't realise you posted here as well. I have already provided a response to your message on the Nexus Mods subreddit here: https://www.reddit.com/r/nexusmods/comments/1e2yxfz/comment/ld4lb78/

No problem! You had me worried that my last 25 years of mice purchases were a lie! On that note, are you aware that if you hold CTRL while (normal) clicking a link it will also open it in a new tab? Not sure if you can do both at the same time with your setup but just thought I'd tell you in case you didn't know.

Say whaaaat? I'm fairly certain all the main mouse manufacturers and main mice that people use have middle mouse buttons on them. I certainly haven't had a mouse without a middle mouse button since I got my first Intellimouse in the early 2000's and never looked back. Since then I've owned Logitech's, Razer's, SteelSeries and Corsairs and they've all had middle mouse buttons too. What alternate universe are you living in? Unless you're on a Mac?

Well done and congratulations on all your hard work, @darkelfguy. Your service to the Morrowind community over the years has been phenomenal.

RIP Vissenekku5746, I didn't know you particularly well, but I know you had a fantastic attitude and enjoyed the friendships you made here. I hope you are at peace now.

Oh no, I sent him a message only a couple of weeks ago to let him know I was glad he was still with us. How did you find out, @Pagafyr? Edit: Just seen the message on his page. How very sad. He was a lovely character. How he spoke and his attitude towards his illness was an inspiration.

This functionality/page does not currently exist. It is definitely on our to-do list as it would be super useful.

Thank you for the reports. We have identified an issue and are now working on a fix.

I cannot reproduce this issue. Is it still happening for anyone?

Aren't you comparing two different pages? Your "My Nexus Files" page is at https://www.nexusmods.com/users/myaccount?tab=files and has not changed. You can still see and use this page. Your profile page is https://next.nexusmods.com/profile/Qrsr/mods and has changed, but you're comparing two separate pages. The previous profile pages on the site also had pagination and showed less than your "My Nexus Files" page. Please can you clarify what your issue is?

Thanks for the report. We've sent it to our ad provider straight away for review.

Thank you for the report. We're currently performing maintenance on the database that contains this data. Hopefully this will return once the maintenance is finished. For more updates please check our Status page: https://nexusmods.statuspage.io/

You have 3 files on your page. Their UDL counts are: 8 3 4 This means that the maximum your mod page UDL stat can be is 8 + 3 + 4 = 15. If it was 15, it would mean that none of your users downloaded more than 1 file on your page. Your UDL stat is actually 11, which means that 4 of your users downloaded 2 or more files on your mod page.

Because they are showing different things. The UDL stat on your mod page shows you unique downloads on your entire mod page. If your mod page has 5 files on it and someone downloads every single file then each file will get 1 UDL, but your mod page doesn't get 5 UDL, it gets 1 UDL as well.

From https://help.nexusmods.com/article/113-troubleshooting-website-issues: We cannot help you with Vivaldi browser. Sorry.

Thanks for considering supporting Nexus Mods. I cannot speak for every variation of prepaid card so I'm sorry I cannot answer your question specifically. However, if it doesn't work directly, try using the PayPal payment option at the checkout screen instead and seeing if that works. If it doesn't work via PayPal either then I'm going to guess it's something to do with security on the card rather than something on our end. I'm sorry I cannot be more help.

Confirmed, this does not seem to be working. The devs are off for the day now but hopefully they'll have a fix for it tomorrow. Thanks for your report.

Confirmed, this does not seem to be working. The devs are off for the day now but hopefully they'll have a fix for it tomorrow. Thanks for your report.